ServiceNow Business Analyst

3 days ago

Pune, Maharashtra, India Capgemini Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role
Analyze current ITSM/ITOM processes, identify improvement areas, and gather enhancement requirements through stakeholder workshops and customer engagement.Define and document target-state processes and functional specifications aligned with ServiceNow modules likeCollaborate with cross-functional teams (onshore/offshore), lead customer focus groups, and apply Agile/Scrum methodologies throughout the project lifecycle.Develop test strategies, participate in testing phases, and coordinate user acceptance testing to ensure solutions meet business requirements.Drive ongoing process/toolset enhancements, manage trade-offs within time/cost/quality constraints, and lead complex briefings with senior stakeholders. Your Profile
9–12 years of enterprise IT experience with deep expertise in ServiceNow, focusing on business analysis for ITSM/ITOM processes including Incident, Change, Problem, Knowledge, and Service Catalogue modules.Skilled in capturing business requirements, analyzing "as-is" processes, and designing "to-be" workflows aligned with ITIL standards and organizational goals.Proven ability to lead customer workshops, focus groups, and stakeholder sessions. Experienced in Agile/Scrum methodologies, ensuring iterative delivery and continuous feedback.Strong understanding of ServiceNow platform capabilities including scripting components (Business Rules, UI Policies, Notifications) to support automation and process optimization.Hands-on experience in developing test strategies, executing functional testing, and coordinating user acceptance testing to ensure solutions meet business and compliance requirements. What will you love working at Capgemini
Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative solutions.Collaborate with cross-functional teams including architects, business analysts, and client stakeholders.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

  • ServiceNow Business Analyst

    6 days ago

    Pune, Maharashtra, India TESTQ TECHNOLOGIES LTD Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    ServiceNow Business Analyst:Position Overview:ServiceNow Business Analyst to join our team and act as the liaison between business stakeholders and the technical team. The ideal candidate will have strong knowledge of IT Service Management (ITSM) processes, a solid understanding of the ServiceNow platform, and the ability to translate business requirements...

  • ServiceNow Business Analyst

    4 days ago

    Pune, Maharashtra, India Decillion Digital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ServiceNow Business Analyst:Position Overview:ServiceNow Business Analyst to join our team and act as the liaison between business stakeholders and the technical team. The ideal candidate will have strong knowledge of IT Service Management (ITSM) processes, a solid understanding of the ServiceNow platform, and the ability to translate business requirements...

  • ServiceNow Business Analyst

    1 day ago

    Pune, Maharashtra, India ESP Global Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The ServiceNow Business Analyst is responsible for capturing customers' business processes and desired outcomes across various ServiceNow implementation projects. The Senior Business Analyst will manage customer outcomes on complex level projects.What You Will Be DoingConduct workshops and lead multiple implementations from a customer strategy...

  • Servicenow Business Analyst

    4 days ago

    Pune, Maharashtra, India Edynamic Service Providers Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Ready to take your ServiceNow career to the next level?Were looking for an experienced ServiceNow Business Analyst to join our team in Pune. In this role, youll play a key part in shaping customer outcomes on complex ServiceNow projects, working closely with clients to capture business processes, define strategies, and drive successful implementations.This...

  • ServiceNow Business Analyst

    2 weeks ago

    Pune, Maharashtra, India Cozzera Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    ServiceNow Business AnalystExperience:6+ YearsLocation:PuneAbout the Role:We are looking for an experiencedServiceNow Business Analystto join our B2B IT organization, which focuses on telecom industry solutions and B2B business operations in Germany. This role involves defining and managing business requirements across the entire value chain, aligning them...

  • ServiceNow Business Analyst

    1 week ago

    Pune, Maharashtra, India NewRocket Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Why UsNewRocket brings over 19 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes...

  • ServiceNow Business Analyst

    4 days ago

    Pune, Maharashtra, India Proziod Analytics Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    JC 95516Job DescriptionRole Purpose : Servienow BAServiceNow Business Analyst (Min Experience 5 years of BA experience)Gather, analyze, and document business requirements for ServiceNow implementations across ITSM, ITOM, CSM, OMT and other modules.Translate business needs into functional specifications, user stories, and workflows while ensuring alignment...

  • ServiceNow Business Analyst

    1 week ago

    Pune, Maharashtra, India Durapid Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities • Requirements Management: Gather, analyze, and document business requirements for B2B portfolio initiatives, ensuring clarity and alignment with strategic objectives.  • Portfolio Integration: Collaborate with portfolio managers and solution architects to integrate customer and market requirements into portfolio development....

  • ServiceNow Solution Analyst

    2 weeks ago

    Pune, Maharashtra, India af27fa45-7f8f-4ab6-8046-ae9ddd4ceeaf Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Ready to take your ServiceNow career to the next level?We're looking for an experiencedServiceNow Business Analystto join our team in Pune. In this role, you'll play a key part in shaping customer outcomes on complex ServiceNow projects, working closely with clients to capture business processes, define strategies, and drive successful implementations.This...

  • Lead Business Analyst

    1 day ago

    Pune, Maharashtra, India Birlasoft Full time ₹ 26,00,000 - ₹ 40,00,000 per year

    Country/Region: INRequisition ID: 30193Work Model:Position Type:Salary Range:Location: INDIA - PUNE - NORTHERN TRUSTTitle: Lead Business AnalystDescription:Area(s) of responsibilityJob Title: Business Analyst (ITSM)Location: PuneShift Timings: 02:00 – 23:00 PMContract Duration: 1 year. Possibility of extension/Conversion post 6 months.Experience Level: 7+...