ServiceNow Business Analyst

2 days ago

Pune, Maharashtra, India ESP Global Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

The ServiceNow Business Analyst is responsible for capturing customers' business processes and desired outcomes across various ServiceNow implementation projects. The Senior Business Analyst will manage customer outcomes on complex level projects.

What You Will Be Doing

  • Conduct workshops and lead multiple implementations from a customer strategy standpoint
  • Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer's internal processes and functions for improved efficiency and effectiveness
  • Own business requirements and agreement of priorities with clients/end users
  • Conduct impact analysis on existing business process and function
  • Produce functional specifications, wireframes, and mock-ups for delivery teams
  • Partner with technical team to conduct demos and show & tells with client end users
  • Contribute to writing test scripts including acceptance criteria
  • Facilitate testing/UAT and obtain agreement on priorities with client / end users

What You Bring Along

  • 4-7 years of of experience working in a business-related position
  • Strong knowledge of business process architecture principles for cloud-based platforms
  • Knowledge and exposure to the ServiceNow platform preferred
  • Exposure to Technology workflows, such as ITSM, CSM and ITOM desirable
  • Strong written and verbal communication skills
  • Ability to assess and mitigate risk
  • Strong leadership capabilities
  • Effective facilitation, coaching and mentoring skills with ability to motivate a team
  • Strong problem-solving skills; ability to simplify complex situations
  • Strong relationship management skills with all levels
  • Ability to deliver a high degree of customer satisfaction
  • Comfortable working in a matrixed organization
  • Comfortable working with ambiguity and change

Education

  • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge

  • ServiceNow Certified System Administrator (CSA),
  • ServiceNow Certified Implementation Specialist (CIS)
  • ITIL Foundations

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

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