Servicenow Business Analyst

2 hours ago

Pune, Maharashtra, India Edynamic Service Providers Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Ready to take your ServiceNow career to the next level?

Were looking for an experienced ServiceNow Business Analyst to join our team in Pune. In this role, youll play a key part in shaping customer outcomes on complex ServiceNow projects, working closely with clients to capture business processes, define strategies, and drive successful implementations.

This is an on-site role based in Pune ideal for professionals who are immediately available and ready to make an impact.

What Youll Be Doing

  • Leading workshops and driving multiple ServiceNow implementations from a customer strategy perspective.
  • Understanding customer needs, defining strategies, and recommending improvements for efficiency and effectiveness.
  • Owning business requirements and managing client priorities.
  • Conducting impact analyses on existing processes and functions.
  • Producing functional specifications, wireframes, and mock-ups for delivery teams.
  • Partnering with technical teams to run demos and show-and-tells for end users.
  • Supporting test script creation, facilitating UAT, and securing client sign-off.

What You Bring

  • 47 years' experience in a business analyst or related role.
  • Strong knowledge of business process architecture principles (cloud-based platforms).
  • Exposure to ServiceNow (preferred) and technology workflows like ITSM, CSM, and ITOM (desirable).
  • Strong facilitation, leadership, and problem-solving skills.
  • Excellent verbal and written communication.
  • Ability to work in a matrixed, fast-changing environment.
  • A proactive mindset with strong relationship management and customer satisfaction focus.

Education & Certifications

  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or equivalent work experience.
  • ServiceNow Certified System Administrator (CSA) (required).
  • ServiceNow Certified Implementation Specialist (CIS) (preferred).
  • ITIL Foundations certification (preferred).
  • Willingness to continue ServiceNow education with certifications and accreditations.

What's In It For You?

  • Competitive salary.
  • Opportunities to earn further ServiceNow certifications and accreditations.
  • Exposure to diverse global projects with leading-edge technologies.
  • A collaborative, supportive, and growth-focused environment.

Who Are We?

We are a global community of exceptional people working with one vision: to exceed expectations and delight customers every time.

ESP Global Services is proud to be an equal opportunity employer.

Immediate joiners in Pune preferred. Apply today and be part of our transformation journey

  • ServiceNow Business Analyst

    2 days ago

    Pune, Maharashtra, India TESTQ TECHNOLOGIES LTD Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    ServiceNow Business Analyst:Position Overview:ServiceNow Business Analyst to join our team and act as the liaison between business stakeholders and the technical team. The ideal candidate will have strong knowledge of IT Service Management (ITSM) processes, a solid understanding of the ServiceNow platform, and the ability to translate business requirements...

  • ServiceNow Business Analyst

    3 hours ago

    Pune, Maharashtra, India Decillion Digital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ServiceNow Business Analyst:Position Overview:ServiceNow Business Analyst to join our team and act as the liaison between business stakeholders and the technical team. The ideal candidate will have strong knowledge of IT Service Management (ITSM) processes, a solid understanding of the ServiceNow platform, and the ability to translate business requirements...

  • ServiceNow Business Analyst

    1 week ago

    Pune, Maharashtra, India Cozzera Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    ServiceNow Business AnalystExperience:6+ YearsLocation:PuneAbout the Role:We are looking for an experiencedServiceNow Business Analystto join our B2B IT organization, which focuses on telecom industry solutions and B2B business operations in Germany. This role involves defining and managing business requirements across the entire value chain, aligning them...

  • ServiceNow Business Analyst

    6 days ago

    Pune, Maharashtra, India NewRocket Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Why UsNewRocket brings over 19 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes...

  • ServiceNow Business Analyst

    6 hours ago

    Pune, Maharashtra, India Proziod Analytics Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    JC 95516Job DescriptionRole Purpose : Servienow BAServiceNow Business Analyst (Min Experience 5 years of BA experience)Gather, analyze, and document business requirements for ServiceNow implementations across ITSM, ITOM, CSM, OMT and other modules.Translate business needs into functional specifications, user stories, and workflows while ensuring alignment...

  • ServiceNow Business Analyst

    6 days ago

    Pune, Maharashtra, India Durapid Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities • Requirements Management: Gather, analyze, and document business requirements for B2B portfolio initiatives, ensuring clarity and alignment with strategic objectives.  • Portfolio Integration: Collaborate with portfolio managers and solution architects to integrate customer and market requirements into portfolio development....

  • ServiceNow Solution Analyst

    1 week ago

    Pune, Maharashtra, India af27fa45-7f8f-4ab6-8046-ae9ddd4ceeaf Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Ready to take your ServiceNow career to the next level?We're looking for an experiencedServiceNow Business Analystto join our team in Pune. In this role, you'll play a key part in shaping customer outcomes on complex ServiceNow projects, working closely with clients to capture business processes, define strategies, and drive successful implementations.This...

  • Business Analyst

    2 weeks ago

    Pune, Maharashtra, India Amrit Consultancy Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Strong experience as Business Analyst with ServiceNow and Asset Registry systemsKnowledge of P&C (Property & Casualty) Insurance domainCandidates from Healthcare domain will not be consideredExcellent documentation, analytical,

  • ServiceNow Administrator

    4 days ago

    Pune, Maharashtra, India Parentpay Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesWork as 2nd line support to the IT Support Service Desk to manage and resolve any queries, issues, requests for training or enhancements from the business regarding ServiceNow and its peripheral applications and integrations.Using your broad practical knowledge of ServiceNow and the business, consult and provide expert advice in order to...

  • ServiceNow FSO Developer

    2 weeks ago

    Pune, Maharashtra, India NewRocket Full time

    Experience: 5–10 yearsEmployment Type: Full-timeDepartment: ServiceNow Practice⸻Role OverviewWe are seeking an experienced Senior ServiceNow Developer with strong expertise in Financial Services Operations (FSO) to design, develop, and implement ServiceNow-based solutions for the banking, financial services, and insurance (BFSI) domain.The ideal...