ServiceNow Business Analyst

22 hours ago

Pune, Maharashtra, India Durapid Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities 

• Requirements Management: Gather, analyze, and document business requirements for 
B2B portfolio initiatives, ensuring clarity and alignment with strategic objectives.  

• Portfolio Integration: Collaborate with portfolio managers and solution architects to 
integrate customer and market requirements into portfolio development.  

• End-to-End Process Design: Support the design of E2E customer journeys and solution 
blueprints in collaboration with cross-functional teams.  

• Stakeholder Engagement: Act as a bridge between business units, IT, and delivery 
teams to ensure seamless communication and requirement traceability.  

• Governance & Compliance: Ensure adherence to internal governance frameworks, 
quality standards, and regulatory requirements.  

• Continuous Improvement: Identify opportunities for process optimisation and 
contribute to best practice development. 
Required Skills & Experience 

• Proven experience as a Business Analyst in the telco business and preferably in B2B. 

• Understanding of wireline connectivity, networks, BSS and OSS concepts 

• Strong knowledge of portfolio management, business process modelling, and 
requirement engineering. 

• Familiarity with agile methodologies (e.g., SAFe) and tools such as Jira or Confluence. 

• Ability to work across multiple domains (IT, process, and business) with an end-to-end 
perspective. 

• Excellent communication and stakeholder management skills. 

• Fluency in English; German is an advantage. 

Key Qualifications 

• At least 8 years of experience as a Business Analyst, Product Owner or similar role in 
telecom industry projects 

• Knowledge and experience about telco B2B business and wireline connectivity will be 
preferred 

• Experience in delivering end to end ServiceNow solutions is highly desirable  

• Familiarity with telecom specific challenges such as order management service 
delivery and operational efficiencies in B2B contexts 

• Hands on experience working with international stakeholders particularly in Germany 
or Europe 

• Excellent stakeholder management collaboration and communication skills 

• Bachelor s degree in Computer Science Information Technology Telecommunications 
or a related field. Advanced degrees or certifications are a plus.

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