Lead ServiceNow Business Analyst, VP

About The Role : 

Job TitleLead ServiceNow Business Analyst, VP

LocationPune, India

Role Description

- Deutsche Bank employees across the globe, working in finance, risk, technology, and operations, have a single mission -- to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who are focused on exploring, innovating, and creating solutions and new possibilities for the financial world. We believe that people are empowered when there is opportunity, diversity, inclusivity, and purposeful action.
- When Deutsche Bank set out on its digital transformation, our aim was to help our local and global clients transform their own business models and integrate our financial services into their digitalised business models through technology services. We want to use the possibilities of modern technologies, especially in the areas of cloud, AI (Artificial Intelligence), and data analytics to shape the future of our industry, develop innovative services, and deliver new data-driven business models.
- We have formed strategic partnerships with several leading tech companies, including ServiceNow, to drive transformation from a solid tech platform. With ServiceNow, we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore) supported by Global Locations across UK and US, which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the banks global operations and will help us simplify operations, empower employees, improve customer service, and bring innovation to market faster.
- You will be joining Foundational Platforms team within Automation Platform/GTI as a Lead Engineer. The team is responsible for engineering of ServiceNow platform that runs banks CMDB, ITOM, ITAM (SAM, HAM) and ITSM processes (Incident, Problem, Change, Configuration, Service Request, and others). It is one of the most used applications within the Bank.
- You will have an opportunity to elicit requirements, design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India).

What well offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy

- Best in class leave policy
- Gender neutral parental leaves
- Flexible working arrangements
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Your key responsibilities

- Being a Subject Matter Expert for several ITSM, ITAM, ITOM, IRM, CMDB, CSDM processes and providing support to the relevant development teams
- Expert in Agile Business Analysis processes, stakeholder engagement, requirement elicitation etc.
- Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification
- Participating in the analysis of incoming demand requests and progressing them to technical stories for the backlog.
- Supporting Agile ceremoniessprint planning, daily stand-up, Show & Tell and retrospectives
- Actively supporting the business strategy, plans, and values, contributing to the achievement of a high-performance team culture
- Defining and documenting the standards for how the professional discipline operates
- Training and educating the chapter (and others where helpful) on these standards
- Providing oversight and measuring how well those standards are adopted
- Developing the professional growth of the discipline (e.g. measuring improvements and maturity)
- Line manager responsibility for resources within BA chapter, ensuring clear development and career paths, succession planning, and hiring of resources

Your skills and experience

- Minimum 15 years of experience working in dynamic IT environment
- Minimum 5 years of experience working as a ServiceNow Business Analyst
- ServiceNow in-depth product knowledge is required in one or more of the following areas. Mainline ServiceNow Certifications in these areas are an added advantage
- ITSM (Incident, Problem, Change, Configuration, Service Request) or
- ITOM (Discovery/Service Mapping) or
- ITAM (SAM, HAM) or
- IRM
- Proven experience of a Highly Skilled Business Analyst in taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories is a Must
- Experience working in Scaled Agile environment
- Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
- Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations