Servicenow Business Analyst

3 days ago

Pune, Maharashtra, India Acesoft Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Key Responsibilities

  • Act as the subject matter expert (SME) for the ServiceNow Customer Service Management

(CSM) module.

  • Gather, analyze, and document business requirements from various stakeholders to design

effective ServiceNow CSM solutions.

  • Translate business requirements into functional specifications and ensure alignment with

overall business objectives.

  • Coordinate and lead User Acceptance Testing (UAT), ensuring the successful delivery

of ServiceNow CSM features and functionalities.

  • Deliver training sessions and workshops to end users to ensure seamless adoption and

utilization of the ServiceNow CSM module.

  • Facilitate and support organizational change management processes related to the

implementation of ServiceNow CSM.

  • Collaborate with cross-functional teams, including IT, customer support, project managers,

and external vendors, to ensure smooth project execution.

  • Identify and implement best practices to optimize the performance and functionality of

the ServiceNow CSM module.

  • Provide ongoing support and troubleshooting assistance for any issues related

to ServiceNow CSM.

Preferred candidate profile

Exp : 5+

Immediate joiner

loc : Pune

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