ServiceNow Business Analyst

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Senior Software Engineer.

In this role, you will:

• Gather and document business and technical requirements for ServiceNow access related workflows.
• Identify and engage key stakeholders to ensure comprehensive requirements capture.
• Conduct GAP analysis by assessing current ("as-is") workflows and translating findings into actionable requirements.
• Ensure feasibility of requirements through thorough technical reviews.
• Ensure compliance with HSBC IDAM (Identity & Access management) controls.
• Complete business requirements reviews, securing approvals from product owners, and facilitation technical estimation.
• Document all requirements and user stories in Jira, ensuring alignment with development and delivery teams.
• Oversee task allocation and story assignments to development teams, ensuring timely completion.
• Support deployment planning and execution, with a deep understanding of project epics.
• Develop and implement communication strategies in collaboration with the product owners, ensuring transparency and clarity.
• Facilitate UAT (User Acceptance Testing) by coordinating required teams and managing testing processes. 
• Serve as the primary point of contact for assigned epics until deployment completion.
• Provide consultancy support for other projects as needed.
• Estimate project timelines and ensure effective planning to meet delivery deadlines.
• Organize and conduct story reviews and facilitate "Show and Tell" meetings.
• Analyze data usage patterns to identify potential quality issues and risks to the project.
• Promote operational efficiency by identifying areas for improvement within IAM development.
• Maintain awareness of operational risk and proactively minimize potential disruptions.
• Provide regular updates to senior management and other stakeholders.
• Proactively manage dependencies and issue to prevent project delays.
• Any other duties requested of you to support the deliverables to ensure the project success.
• Continuously evaluate and enhance processes to improve efficiency, scalability, and security.
• Establish and implement best practices for project delivery.
• Management of manually provisioned applications on ServiceNow.

Qualifications

 To be successful in this role, you should meet the following requirements.

• Business Analysis certifications such as:
• Certified Business Analyst Professional (CBAP)
• Certification of Capability in Business Analysis (CCBA)
• 6+ years of experience as a Business Analyst in an IT environment.
• Strong knowledge and experience of Identity & Access Management (IAM) controls.
• Expertise in ServiceNow's functionality, database structure, and APIs uses.
• Technical proficiency in IAM technologies, including SailPoint, Delinea, HarshiCorp, Active Directory, UNIX, iSeries, databases.
• Solid experience with Agile Scrum methodologies.
• Demonstrated ability to document requirements effectively.
• Excellent verbal, written and active listening skills with proven facilitation capabilities.
• Strong analytical and problem-solving skills.
• Exceptional presentation and reporting skills.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India