Customer Success Operations Intern

2 weeks ago

Mumbai, Maharashtra, India Faclon Labs Full time US$ 60,000 - US$ 1,20,000 per year

CS Ops Intern

Duration

: 3 Months

Location

: Mumbai

What you'll do

  • Regularly monitor client account satisfaction, health checks, deliverables, and feature performance through scheduled check-ins and emails; act as the primary client contact
  • Proactively identify and resolve project issues with technical teams to ensure minimal disruption
  • Oversee smooth onboarding, seamless project handovers, and post-delivery hypercare to ensure adoption, satisfaction and retention and growth through renewals and upsell/cross-sell opportunities in collaboration with CSMs and sales teams
  • Perform regular account health checks, maintain scheduled calls/emails, and serve as primary contact to address inquiries, coordinate internally, and resolve concerns promptly
  • Monitor projects for potential issues, work with technical teams to resolve them quickly and ensure minimal client disruption

What we're looking for

  • Strong understanding of IoT solutions and their applications in Industry 5.0
  • Excellent communication and interpersonal skills, with the ability to build and maintain client relationships
  • Advance analytical skills
  • Ability to collaborate effectively with cross-functional teams
  • Proficiency in using Customer Relationship Management (CRM) software and other relevant tools

You might have an edge over others if

  • Customer-centric mindset with a passion for delivering exceptional service
  • Attention to details and logical understanding
  • Ability to work independently and manage multiple client accounts simultaneously
  • Adaptability to work in a fast-paced, evolving environment
  • Fast and smart learner

You should not apply with us if

  • You don't want to work in agile environments
  • The unpredictability and super iterative nature of startups scare you
  • You hate working with people who are smarter than you
  • You don't thrive in self-driven, "owner mindset" environments- nothing wrong- just not our type


About us

We're Faclon Labs – a high-growth, deep-tech startup on a mission to make infrastructure and utilities smarter using IoT and SaaS. Sounds heavy? That's because we do heavy lifting — in tech, in thinking, and in creating real-world impact.

We're not your average startup. We don't do corporate fluff. We do ownership, fast iterations, and big ideas. If you're looking for ping-pong tables, we're still saving up. But if you want to shape the
soul

of the company while it's being built- this is the place

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