Customer Success and Operations Executive
2 weeks ago
Looking for a Dynamic Customer Success & Operations Candidate for an e-commerce brand in Mumbai.
Job Responsibilities
• Assist the sales team in identifying and reaching out to potential B2B clients across sectors.
• Support in pitching corporate gifting solutions, seasonal hampers, and customised product offerings.
• Help create and manage client proposals, presentations, and quotations.
• Coordinate with internal departments (procurement, design, logistics) to ensure timely execution of client orders.
• Track order status, delivery timelines, and customer feedback.
• Research market trends, competitors, and client needs to support campaign planning.
• Maintain CRM records and assist in reporting and data analysis.
• Learn to manage key accounts and nurture long-term client relationships.
• Support marketing initiatives like festive campaigns, client mailers, and corporate events.
Job Qualifications
• Bachelor's degree in a relevant field with 0-1 years of experience in people-facing and operational roles(Freshers are welcome)
• Strong communication and interpersonal skills
• Good understanding of MS Excel, PowerPoint, and email etiquette
• Analytical mindset and attention to detail
• Passion for sales, gifting, and customer delight
• Proactive attitude and willingness to learn
• Ability to multitask and meet deadlines in a fast-paced environment
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