Customer Success Director – Data Centre Operations

2 weeks ago

Mumbai, Maharashtra, India UpMan Placements Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Role Description

  • Client Relationship Management
  • Act as SPOC for hyperscale clients across all touchpoints, ensuring consistent, personalized, and positive engagement.

  • Build and maintain strong, trusted partnerships with senior client stakeholders.

  • Customer Experience Lifecycle Management

  • Own and manage the end-to-end customer journey from onboarding to operations, handover, and beyond.
  • Drive
    post-handover design changes
    in alignment with client needs, ensuring flexibility and operational excellence.

  • Monitor, analyse, and resolve Root Cause Analysis (RCA) cases, ensuring timely communication and customer confidence.

  • Crisis & Escalation Management

  • Lead client crisis management and escalations with urgency and transparency.

  • Collaborate with internal operations, engineering, and leadership teams to implement corrective actions and prevent recurrences.

  • Customer Retention & Loyalty

  • Develop and execute client engagement strategies to improve satisfaction, retention, and lifetime value.
  • Drive post-sales loyalty programs, customer advocacy initiatives, and operational excellence to strengthen brand value.

  • Implement structured feedback mechanisms to continuously enhance services.

  • Strategic Insights & Growth

  • Provide customer insights to influence product/service improvements and future data centre design strategies.

Work with business leadership to align customer success outcomes with long-term business goals.

Qualifications

  • 8–12 years of experience in
    Customer Success / Client Engagement / Service Delivery
    , preferably in
    Data Centre Operations / Cloud / Hyperscale Infrastructure
    .
  • Strong expertise in
    customer lifecycle management, escalations, and crisis handling
    in mission-critical environments.

  • Customer Success Director – Data Centre Operations

    2 weeks ago

    Mumbai, Maharashtra, India UpMan Placements Full time

    Role Description- Client Relationship Management- Act as SPOC for hyperscale clients across all touchpoints, ensuring consistent, personalized, and positive engagement.- Build and maintain strong, trusted partnerships with senior client stakeholders.- Customer Experience Lifecycle Management- Own and manage the end-to-end customer journey from onboarding to...

  • Customer Success Director – Data Centre Operations

    2 weeks ago

    Mumbai, Maharashtra, India UpMan Placements Full time

    Role DescriptionClient Relationship ManagementAct as SPOC for hyperscale clients across all touchpoints, ensuring consistent, personalized, and positive engagement.Build and maintain strong, trusted partnerships with senior client stakeholders.Customer Experience Lifecycle ManagementOwn and manage the end-to-end customer journey from onboarding to...

  • Director of Customer Experience Management

    7 days ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000

    Job Title: Director of Customer Experience ManagementWe are seeking a highly skilled Customer Experience Manager to lead our end-to-end customer journey from onboarding to operations, handover, and beyond. The ideal candidate will have 8-12 years of experience in Customer Success / Client Engagement / Service Delivery, preferably in Data Centre Operations /...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India UpMan Placements Full time

    - 7+ years of experience in Customer Success / Client Engagement / Service Delivery, preferably in Data Centre Operations / Cloud / Hyperscale Infrastructure.- Strong expertise in customer lifecycle management, escalations, and crisis handling in mission-critical environments.- Proven track record of driving customer retention, loyalty, and advocacy...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India UpMan Placements Full time

    7+ years of experience in Customer Success / Client Engagement / Service Delivery, preferably in Data Centre Operations / Cloud / Hyperscale Infrastructure. Strong expertise in customer lifecycle management, escalations, and crisis handling in mission-critical environments. Proven track record of driving customer retention, loyalty, and advocacy programs....

  • Data Centre Operations Specialist

    7 days ago

    Mumbai, Maharashtra, India beBeeDataCentre Full time ₹ 9,00,000 - ₹ 12,00,000

    We are seeking a highly skilled Data Centre Operations Specialist to join our team. This is an exciting opportunity for someone with a passion for data centre operations and maintenance.About the RoleThe Data Centre Operations Specialist will be responsible for ensuring the smooth operation of our data centre infrastructure. This includes monitoring and...

  • Customer Success Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Customer Success ProfessionalDrive long-term success by delivering exceptional customer experiences. Foster strong relationships, resolve issues promptly, and continuously improve customer satisfaction.Key Responsibilities:Cultivate customer loyalty through data-driven strategies and proactive communication.Manage the customer lifecycle, ensuring seamless...

  • Sr. Director Customer Success

    2 weeks ago

    Mumbai, Maharashtra, India Kornferry Full time

    Job DescriptionOPPORTUNITY TO ENHANCE YOUR CAREER - It's about exceeding your potential.The mission for this role to engage and be the thought partner to Korn Ferry Digital's A&S clients in achieving measurable success through the effective adoption and usage of our solution. The Senior Director Customer Success Manager (CSM) manages a portfolio of...

  • HVAC Sales Lead for Data Centres

    2 weeks ago

    Mumbai, Maharashtra, India beBeeHyperscale Full time ₹ 9,00,000 - ₹ 15,00,000

    Job Title: Asst HVAC Sales Manager:Data Centres/Colocation/HyperscaleWe are seeking an experienced professional to lead our HVAC sales efforts in the Data Centres, Colocation and Hyperscale sectors.Key Responsibilities:Required Skills and QualificationsTo be successful in this role, you will need to have a strong background in HVAC sales, with experience...

  • Director of Data Centre Engineering

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeDesign Full time ₹ 30,00,000 - ₹ 70,00,000

    Job Title: Senior Design LeaderWe are seeking a seasoned Data Centre Design & Engineering professional to drive the end-to-end design of Colocation & Hyperscale Data Centres.Key Responsibilities:Oversee and sign-off on detailed engineering designs across Electrical, Mechanical, Civil/Structural, Fire & Life Safety, and Controls.Evaluate all designs for...