Customer Success Manager

5 days ago


Mumbai, Maharashtra, India UpMan Placements Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • 7+ years of experience in
    Customer Success / Client Engagement / Service Delivery
    , preferably in
    Data Centre Operations / Cloud / Hyperscale Infrastructure
    .
  • Strong expertise in
    customer lifecycle management, escalations, and crisis handling
    in mission-critical environments.
  • Proven track record of driving
    customer retention, loyalty, and advocacy programs
    .
  • Deep understanding of
    data centre operations, SLAs, compliance, and RCA frameworks
    .
  • Exceptional interpersonal, communication, and stakeholder management skills, with the ability to influence at the CxO level.


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