Customer Success Manager

2 weeks ago

Mumbai, Maharashtra, India Livspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role

A Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.

Responsibilities

  • Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with Customers to coordinate and drive the resolution of critical issues, provide timely and accurate updates regarding these issues, and provide important details on the status of the customer relationship with senior management.
  • Relationship Manager has to drive these solutions on calls with clients and negotiate effectively to ensure a win-win for clients, Livspace and our partners.
  • Relationship Manager has to keep a tab of all escalations and track high-priority ones with regular coordination between internal and external stakeholders.
  • Ensure great customer experience, plug any gaps in delivery of services (Design and Ops).
  • Assess "at risk" projects with internal stakeholders and drive smoother service to clients.
  • Reach out to clients, assess their experience, share feedback with internal departments handling client service, and ensure a smoother experience.

Skills And Expertise

  • Graduation in any stream.
  • 5 to 8 years of work experience in Client facing roles involving communication and negotiation.
  • Strong in multi-tasking & managing Customer Success and Experience.
  • Structured thought process under pressure.
  • Ability to give a solution.
  • Understanding of home interior design-and-build issues - types of work, common issues etc.

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India clevertap Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description About the Role: As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What will you do:Drive the product adoption...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Linkedin Technology Information Pvt Ltd Full time

    Customer Success Manager, LinkedIn Talent Solutions [10 Month Contract] Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable...

  • Customer Success Manager

    1 day ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager

    23 hours ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Netradyne Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...

  • Customer Success Manager

    23 hours ago

    Mumbai, Maharashtra, India Netradyne Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Netradyneharnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...

  • Customer Success Manager

    3 days ago

    Mumbai, Maharashtra, India griddable Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionWho We AreWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths,...

  • Customer Success Manager

    5 days ago

    Mumbai, Maharashtra, India TSquared Lab Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Customer Success ManagerLocation:Remote (Singapore Time Zone)Type:Full-TimeDepartment:Client ExperienceReports to:Head of MarketingAbout TSquared Personal TrainingAt TSquared, we redefine personal training through a transformative approach that blends science, care, and results. As a luxury total transformation ecosystem based in Singapore, we focus...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India WorkBridge Consulting Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are excited to share an opening for the role of Customer Success Manager in MumbaiThis opportunity is perfect for professionals with 1–6 years of experience in B2B Sales & Relationship Management, who are passionate about building strong client partnerships and driving impactful outcomes.What this role offers you:Collaborate with a dynamic and...