Customer Success Operations Intern
4 weeks ago
CS Ops Intern
Duration : 3 Months
Location : Mumbai
What you'll do
- Regularly monitor client account satisfaction, health checks, deliverables, and feature performance through scheduled check-ins and emails; act as the primary client contact
- Proactively identify and resolve project issues with technical teams to ensure minimal disruption
- Oversee smooth onboarding, seamless project handovers, and post-delivery hypercare to ensure adoption, satisfaction and retention and growth through renewals and upsell/cross-sell opportunities in collaboration with CSMs and sales teams
- Perform regular account health checks, maintain scheduled calls/emails, and serve as primary contact to address inquiries, coordinate internally, and resolve concerns promptly
- Monitor projects for potential issues, work with technical teams to resolve them quickly and ensure minimal client disruption
What we're looking for
- Strong understanding of IoT solutions and their applications in Industry 5.0
- Excellent communication and interpersonal skills, with the ability to build and maintain client relationships
- Advance analytical skills
- Ability to collaborate effectively with cross-functional teams
- Proficiency in using Customer Relationship Management (CRM) software and other relevant tools
You might have an edge over others if
- Customer-centric mindset with a passion for delivering exceptional service
- Attention to details and logical understanding
- Ability to work independently and manage multiple client accounts simultaneously
- Adaptability to work in a fast-paced, evolving environment
- Fast and smart learner
You should not apply with us if
- You don't want to work in agile environments
- The unpredictability and super iterative nature of startups scare you
- You hate working with people who are smarter than you
- You don't thrive in self-driven, "owner mindset" environments- nothing wrong- just not our type
About us
We're Faclon Labs – a high-growth, deep-tech startup on a mission to make infrastructure and utilities smarter using IoT and SaaS. Sounds heavy? That's because we do heavy lifting — in tech, in thinking, and in creating real-world impact.
We're not your average startup. We don't do corporate fluff. We do ownership, fast iterations, and big ideas. If you're looking for ping-pong tables, we're still saving up. But if you want to shape the soul of the company while it's being built- this is the place
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