Customer Success Operations Manager
1 week ago
This role is focused on ensuring operational excellence and project management in the Cards Customer Success vertical. The incumbent will be responsible for process improvement, data analysis, and KPI enhancement. They will serve as a liaison between internal teams and banks to ensure smooth operations processes, compliance, and continuous performance improvement.
Key Responsibilities- Monitor and address day-to-day operational issues between internal teams and banks.
- Act as the primary point of contact for banks for operational queries and escalations.
- Drive performance improvement through root cause analysis and targeted interventions.
- Provide support to banks for operational issues and daily process improvements.
- Maintain oversight on process advisory groups to act as a center of expertise for operational excellence.
- Strong technical and analytical skills.
- Expertise in settlement, reconciliation, and dispute management.
- In-depth understanding of payment products, especially UPI and related systems.
- Strong client relationship management capabilities.
At our organization, you'll have the opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion.
Why Join UsJoin a team of passionate professionals who are shaping the future of digital payments in India and beyond. Together, we're creating a platform to grow, contribute, and make a meaningful difference.
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