Senior Customer Success Manager

2 days ago

Mumbai, Maharashtra, India Freight Tiger Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

Freight Tiger is transforming commerce by building logistics infrastructure through an intelligent operating system that integrates a technology platform, an on-ground control tower, and a digital freight network. Our solutions streamline every step of the logistics process, providing tracking, E2E digitization, and efficient exception management. We offer transparent price discovery and optimize freight flows, making us India's largest and rapidly growing freight network. By offering comprehensive visibility, predictability, and cost-efficiency, we empower enterprises and SMEs alike to expand their reach and improve their logistics operations.

Role Description

This is a full-time, on-site role located in Mumbai for a Senior Customer Success Manager. The Senior Customer Success Manager will be responsible for managing client relationships, ensuring customer satisfaction, driving product adoption, and achieving customer retention goals. Day-to-day tasks include onboarding new clients, providing ongoing support, conducting regular check-ins, and gathering client feedback. Additionally, the Senior Customer Success Manager will work closely with internal teams to address customer needs and improve service delivery.

Qualifications

  • Client Relationship Management and Customer Support skills
  • Experience in Product Adoption and Customer Retention strategies
  • Strong Problem-Solving and Analytical skills
  • Excellent Communication and Interpersonal skills
  • Ability to work collaboratively with cross-functional teams
  • Experience in the logistics or transportation industry is a plus
  • Bachelor's degree in Business, Marketing, or related field

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