Senior Manager, Customer Success

3 days ago

Mumbai, Maharashtra, India Freight Tiger Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Our Growth Plans
We process close to 4% of the country's freight on our software platform. Our goal is to get to 20% of the country's freight by 2028. This gives us a bird's eye view of the market. We're already the largest road freight technology platform in the country and we plan to build on this base to drive growth in software, freight marketplace and supply chain financing to get to a 100M USD revenue by 2028.

About The Role
We are looking for a highly driven and strategic Senior Customer Success Manager to lead relationships with our large enterprise logistics clients . In this role, you will ensure successful adoption of our SaaS platform, deliver measurable business value, and drive retention and growth. You'll work closely with C-level stakeholders, supply chain leaders, and operations teams to ensure our solutions optimize their logistics operations.

Key responsibilities:

  • Own the end-to-end relationship with assigned enterprise logistics accounts , acting as the trusted advisor post-sales.
  • Drive customer onboarding, adoption, and success plans to ensure delivery of ROI and achievement of client KPIs.
  • Conduct Quarterly Business Reviews (QBRs) with senior stakeholders to showcase value and identify growth opportunities.
  • Partner with Product and Solutions teams to translate customer feedback into product enhancements aligned with the logistics domain.
  • Identify risks early, manage escalations effectively, and ensure high retention and renewal rates .
  • Collaborate with Sales/Account Executives to drive expansion opportunities (upsell/cross-sell) within large accounts.
  • Track account health using data-driven insights and logistics performance metrics.
  • Mentor and guide junior CSMs to handle complex customer engagements.

Preferred qualifications:

  • Bachelor's degree in Business, Supply Chain, Technology, or related field; MBA is a plus.
  • 7–10 years of experience in Customer Success / Account Management in a SaaS environment, with 3–5 years managing enterprise accounts.
  • Domain expertise in logistics, supply chain, or transportation technology (TMS, WMS, Freight SaaS, etc.).
  • Proven success in retaining and growing enterprise accounts with large-scale SaaS adoption.
  • Strong stakeholder management skills, with experience engaging C-level executives in logistics/operations.
  • Skilled at conducting QBRs, presenting data-driven insights, and building business cases.
  • Familiarity with CRM/CSM platforms (Salesforce, Gainsight, HubSpot, etc.) and logistics KPIs.

  • Senior Customer Success Manager

    3 days ago

    Mumbai, Maharashtra, India Freight Tiger Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionFreight Tiger is transforming commerce by building logistics infrastructure through an intelligent operating system that integrates a technology platform, an on-ground control tower, and a digital freight network. Our solutions streamline every step of the logistics process, providing tracking, E2E digitization, and efficient exception...

  • Customer Success Manager

    1 week ago

    Mumbai, Maharashtra, India Livspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the RoleA Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.ResponsibilitiesCoordinate and work with internal stakeholders - Sales, Design,...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Melento Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    As a Customer Success Manager, you will serve as the senior executive leveraging existing relationships with CEOs, C-level executives, and mid-senior management. You will develop new relationships with business unit leaders and relevant IT/ technology stakeholders to understand their challenges. Subsequently, you will collaborate internally and provide...

  • Customer Success Manager

    3 days ago

    Navi Mumbai, Maharashtra, India SS&C TECHNOLOGIES Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Success Manager As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000 employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise,...

  • Customer Success Manager

    4 weeks ago

    Mumbai, Maharashtra, India Netradyne Full time

    Job Title – Customer Success Manager (Mumbai)Experience – 8+ years of experienceLocation – MumbaiPrimary Responsibility: The primary responsibility of a CSM is to ensure that customers benefit from using our devices and achieve their key success metrics.Onboarding:- Assist customers in getting started with the solution by providing comprehensive...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India clevertap Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description About the Role: As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What will you do:Drive the product adoption...

  • Customer Success Manager

    1 day ago

    Mumbai, Maharashtra, India Welspun Transformation Services Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Welspun Entity*Welcome to Welspun Transformation Services Limited (WTSL), where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA.Since...

  • Senior Customer Success Engineer

    2 weeks ago

    Mumbai, Maharashtra, India clevertap Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Job Description About the Role As a Senior Customer Success Engineer, you will be the first point of contact for any technical and/or non-technical issues that the customers face with our product. This role involves debugging technical issues including mobile apps, and troubleshooting issues related to the integration of our SDK (Android, iOS, and Web...

  • Customer Success

    5 days ago

    Mumbai, Maharashtra, India ExtraMile Play Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Customer Success / Operations InternLocation: Mumbai (In Office)Duration: 3–6 monthsType: Internship (with potential for full-time conversion)Stipend: 15,000-20,000/month (based on experience)About ExtramilePlayExtramilePlay is a fast-growing SaaS and gamification platform that helps enterprises engage their teams through AI-powered games, interactive...

  • Customer Success Manager

    1 week ago

    Mumbai, Maharashtra, India Netradyne Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...