Senior Customer Success Manager

2 weeks ago

Mumbai, Maharashtra, India HyperVerge Full time ₹ 8,00,000 - ₹ 24,00,000 per year

About HyperVerge -

HyperVerge enables financial institutions to onboard and verify customers seamlessly. Our platform powers some of India's most trusted BFSI brands,
L&T Finance, SBI, Angel One, and Hero FinCorp
helping them scale securely and deliver faster decisions.

With
1 Billion verifications processed
and deep integrations across lending, insurance, and banking, we are at the forefront of transforming how India's BFSI ecosystem serves millions of customers daily.

What this role is about -

As a
Senior Customer Success Manage
r, you'll focus on ensuring every client stays successful, satisfied, and retained.

You'll own long-term relationships across top BFSI accounts - driving adoption, monitoring health, preventing churn, and turning customer satisfaction into sustained partnerships.

Location
- Mumbai

What you'll do -

  • Own customer health and retention metrics across a portfolio of BFSI accounts.
  • Drive onboarding and adoption journeys that create measurable business value.
  • Monitor account usage and identify early signals of risk or churn.
  • Partner with Delivery and Product teams to ensure smooth execution and timely issue resolution.
  • Lead quarterly business reviews to reinforce impact and sustain renewals.
  • Build strong relationships with client stakeholders, acting as their trusted advisor within HyperVerge

What will make you thrive -

  • Relentless focus
    on retention, satisfaction, and zero-churn outcomes
    .
  • Structured approach to measuring customer health and leading proactive interventions.
  • Empathy and ownership - goes beyond support to ensure the client's success.
  • Excellent communication and ability to align multiple stakeholders across BFSI setups.
  • Passion for continuous improvement and deep curiosity about BFSI processes.

What you'll need -

  • 6–8 years of exper
    ienc
    e in Customer Success / Account Management / Client Engagement
    within BFSI SaaS or fintech.
  • Proven track recor
    d of reducing churn and improvin
    g NRR in enterprise accounts.
  • Data-driven mindset with strong analytical and reporting skills.
  • Leading steering committee with CXOs.
  • Outstanding collaboration and stakeholder management capabilities.
  • Familiarity
    with AI, KYC, or workflow automation solu
    tions is preferred.

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