Customer Success Manager

2 days ago


Mumbai, Maharashtra, India AirBorne HRS Full time

Customer Success Manager (B2B Enterprise) Mumbai

Minimum 5 Years of Experience in managing B2B Enterprise Clients - Account Management / Customer Success

Qualifications:


• Post Graduate Degree


• Minimum of 5+ years of experience.

Knowledge, Skills & Abilities (KSAs)

Knowledge (What the person should know)


• In-depth understanding of corporate wellness programs, employee well-being frameworks, and

engagement strategies.


• Strong grasp of B2B account management in wellness, HR-tech, or employee engagement

solutions.


• Expertise in enterprise customer lifecycle management and retention best practices.

Skills (What the person should be able to do)


• Building trusted relationships with CHROs, HR leaders, and wellness committees.


• Aligning wellness strategies to client business objectives.

Leading and motivating regional Customer Success teams to achieve KPIs.

Abilities (Capacity to perform based on attributes)


• Ability to manage multi-million-dollar enterprise wellness portfolios.


• Able to work independently, as well as in a team


• Strong people skills and organizational abilities


• High energy candidate who has the passion to be part of an innovative and growing

organization

Key Responsibilities

Enterprise Wellness Account Management


• Oversee the successful onboarding, program rollout, and adoption of wellness services across

multi-location enterprises.


• Drive account growth through program renewals, upselling premium wellness modules, and

introducing new initiatives.

Program Impact & Reporting


• Provide data-driven insights on participation, engagement, and impact to HR leaders.


• Collaborate with product and program teams to refine offerings based on feedback and industry

trends.

Operational Excellence


• Implement best practices for customer engagement in the wellness domain.


• Ensure consistent program delivery quality across all client sites.


• Coordinate with cross-functional teams to address client needs promptly.

Customer Advocacy & Industry Leadership


• Champion success stories, case studies, and thought leadership content in the wellness sector.

Represent the company at HR, wellness, and B2B networking events to strengthen brand positioning.



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