Customer Success Manager
2 days ago
Customer Success Manager (B2B Enterprise) Mumbai
Minimum 5 Years of Experience in managing B2B Enterprise Clients - Account Management / Customer Success
Qualifications:
• Post Graduate Degree
• Minimum of 5+ years of experience.
Knowledge, Skills & Abilities (KSAs)
Knowledge (What the person should know)
• In-depth understanding of corporate wellness programs, employee well-being frameworks, and
engagement strategies.
• Strong grasp of B2B account management in wellness, HR-tech, or employee engagement
solutions.
• Expertise in enterprise customer lifecycle management and retention best practices.
Skills (What the person should be able to do)
• Building trusted relationships with CHROs, HR leaders, and wellness committees.
• Aligning wellness strategies to client business objectives.
Leading and motivating regional Customer Success teams to achieve KPIs.
Abilities (Capacity to perform based on attributes)
• Ability to manage multi-million-dollar enterprise wellness portfolios.
• Able to work independently, as well as in a team
• Strong people skills and organizational abilities
• High energy candidate who has the passion to be part of an innovative and growing
organization
Key Responsibilities
Enterprise Wellness Account Management
• Oversee the successful onboarding, program rollout, and adoption of wellness services across
multi-location enterprises.
• Drive account growth through program renewals, upselling premium wellness modules, and
introducing new initiatives.
Program Impact & Reporting
• Provide data-driven insights on participation, engagement, and impact to HR leaders.
• Collaborate with product and program teams to refine offerings based on feedback and industry
trends.
Operational Excellence
• Implement best practices for customer engagement in the wellness domain.
• Ensure consistent program delivery quality across all client sites.
• Coordinate with cross-functional teams to address client needs promptly.
Customer Advocacy & Industry Leadership
• Champion success stories, case studies, and thought leadership content in the wellness sector.
Represent the company at HR, wellness, and B2B networking events to strengthen brand positioning.
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