Customer Success Manager
5 hours ago
Job Role: Customer Success ManagerL ocation: MumbaiRole Summary: You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer’s transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by proactively addressing challenges, creating tailored solutions, and identifying upsell opportunities. What you'll be responsible for?POC and Onboarding of New Customers:Prioritize successful onboarding to ensure clients quickly grasp essential features.Facilitate a smooth transition from sales to product adoption.Monitoring Customer Health Metrics:Continuously track client progress along their customer journey.Identify upsell opportunities and address churn risks promptly.Ensure timely deliverables from the product to the customer.Collaborating Across Departments:Work closely with ops, development, sales, finance, and other teams to solve client issues.Balance client requests with organizational resources.Voice of the customer:Identify new customer problems for feedback to the product teamWhat you'd have? 4-6 years of experience in account management, customer success, or business development, preferably in a CPaaS / SaaS environment.Proven success in managing and growing relationships with enterprise clients.Proven track record of exceeding growth targets and driving revenue.High business acumen with experience across multiple industry verticals.Self-starter with a proactive attitude, capable of working in a fast-paced, dynamic environment.Strong presentation, negotiation, and interpersonal skills. Why join us?We thought you would never ask We offer all the usual stuff: competitive salary, flexible working hours, and challenging product culture but the real perks are:Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.World-class team that loves solving tough problems and have a bias for action. Karix is an equal-opportunity employer.We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
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Customer Success Manager
3 days ago
Mumbai, Maharashtra, India Praan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
3 days ago
Mumbai, Maharashtra, India WATI Full time ₹ 12,00,000 - ₹ 24,00,000 per yearWati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...
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Customer Success Manager
3 days ago
Mumbai, Maharashtra, India Harris Global Business Services (GBS) Full time US$ 60,000 - US$ 1,20,000 per yearBusiness UnitPrognoCIS EHR Software, developed, owned, and supported by Bizmatics Inc., is a feature-rich solution designed with specialty-specific workflows tailored for clinics. Built with user experience in mind, PrognoCIS offers intuitive navigation and comprehensive encounter documentation and is fully certified by CMS.PrognoCIS delivers a complete...
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Customer Success Manager
6 days ago
Mumbai, Maharashtra, India JuiceLabs AI Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCustomer Success ManagerAbout Juice AIJuice AI is building the Creative Performance OS for modern brands. We sit at the upstream thinking layer of marketing, using vertical AI to turn brand inputs into sharp insights, big ideas, and high-performing creative platforms. Our tools help brands and creative teams jam with ideas, pressure-test concepts, and ship...
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Customer Success Manager
1 week ago
Mumbai, Maharashtra, India Netradyne Full time ₹ 12,00,000 - ₹ 36,00,000 per yearNetradyneharnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...
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Customer Success Manager
3 days ago
Mumbai, Maharashtra, India lmcc Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWe are looking for a Customer Success Manager who will provide complete support to customers on product onboarding, value addition, customizations, retention and growing business by effective customer success management. Responsibilities: 1. Understand complete product workflows, business rules, operational use cases to ensure customers achieve their...
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Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India griddable Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionWho We AreWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths,...
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Customer Success Manager
3 days ago
Mumbai, Maharashtra, India Prodigal Full time ₹ 24,00,000 - ₹ 36,00,000 per yearAt Prodigal, we are building AI Agents for loan servicing and collections. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. We are backed by Y Combinator, Accel and Menlo Ventures. Today, we stand at the forefront of a...
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Customer Success Manager
3 days ago
Mumbai, Maharashtra, India Trellix Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title:Customer Success ManagerAbout Trellix:Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem,...
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Customer Success Manager
1 week ago
Mumbai, Maharashtra, India Loop Health Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout the RoleAs a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop's key, enterprise or mid-market clients.This role is focused on high-impact, high-value activities in all aspects of business...
