Customer Success Manager

3 weeks ago


Mumbai, Maharashtra, India UpMan Placements Full time
- 7+ years of experience in Customer Success / Client Engagement / Service Delivery, preferably in Data Centre Operations / Cloud / Hyperscale Infrastructure.
- Strong expertise in customer lifecycle management, escalations, and crisis handling in mission-critical environments.
- Proven track record of driving customer retention, loyalty, and advocacy programs.
- Deep understanding of data centre operations, SLAs, compliance, and RCA frameworks.
- Exceptional interpersonal, communication, and stakeholder management skills, with the ability to influence at the CxO level.

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