Customer Success Operations Intern
1 day ago
Customer Success Operations Intern
Duration: 3 Months
Location: Mumbai
Application Link:
What youll do
- Regularly monitor client account satisfaction, health checks, deliverables, and feature performance through scheduled check-ins and emails; act as the primary client contact
- Proactively identify and resolve project issues with technical teams to ensure minimal disruption
- Oversee smooth onboarding, seamless project handovers, and post-delivery hypercare to ensure adoption, satisfaction and retention, and growth through renewals and upsell/cross-sell opportunities in collaboration with CSMs and sales teams
- Perform regular account health checks, maintain scheduled calls/emails, and serve as primary contact to address inquiries, coordinate internally, and resolve concerns promptly
- Monitor projects for potential issues, work with technical teams to resolve them quickly and ensure minimal client disruption
What were looking for
- Excellent communication and interpersonal skills, with the ability to build and maintain client relationships
- Advance analytical skills
- Ability to collaborate effectively with cross-functional teams
You might have an edge over others if
- Customer-centric mindset with a passion for delivering exceptional service
- Attention to details and logical understanding
- Ability to work independently and manage multiple client accounts simultaneously
- Adaptability to work in a fast-paced, evolving environment
- Fast and smart learner
You should not apply with us if
- You dont want to work in agile environments
- The unpredictability and super iterative nature of startups scare you
- You hate working with people who are smarter than you
- You don't thrive in self-driven, "owner mindset" environments- nothing wrong- just not our type
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