Dialer & MIS Analyst (BPO)-Noida

2 days ago

Greater Noida, Uttar Pradesh, India Isengageddhr Full time ₹ 9,60,000 per year

Role Overview:

The Dialer & MIS Analyst manages the call center's dialer system, ensuring smooth campaign execution, maximum productivity, and accurate performance reporting. This role acts as the backbone of call center operations, balancing technology and analytics.

Key Responsibilities:

  • Configure and manage auto-dialer campaigns, agent allocation, and call pacing.
  • Monitor dialer performance to minimize call drops, idle time, and maximize connects.
  • Maintain lead databases and ensure data hygiene in CRM/dialer.
  • Troubleshoot technical issues and liaise with IT/dialer vendor when needed.
  • Generate and circulate daily, weekly, and monthly MIS reports on KPIs such as:
  • Calls attempted vs. connected
  • Meetings booked
  • Lead aging and follow-up status
  • Agent productivity
  • Provide insights to management for process improvement.
  • Ensure compliance with dialing regulations and Do-Not-Call lists.

Requirements:

  • 2–4 years of dialer management and MIS reporting experience.
  • Hands-on experience with predictive/progressive dialers (e.g., Ameyo, Five9, Avaya, Genesys).
  • Proficiency in Excel (pivot tables, VLOOKUP, charts) and reporting tools.

What We Offer:

  • Competitive Salary: ₹7.5 – ₹8 LPA
  • Energetic and supportive team environment
  • Career growth opportunities in a rapidly expanding organization
  • Recognition and rewards for top performers

Job Type: Full-time

Pay: ₹60, ₹65,000.00 per month

Language:

  • English (Preferred)
  • Hindi (Preferred)

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