Dialer & MIS Analyst (BPO)-Noida

Min 3-5 years of dialer management and MIS reporting experience. Hands-on experience with predictive/progressive dialers (e.g., Ameyo, Five9, Avaya, Genesys). Proficiency in Excel (pivot tables, VLOOKUP, charts) and reporting tools. Required Candidate profile6 days working Excellent communication Valid Passport needed Noida CTC can vary from 6 to 9L ...

About the Role: We are seeking an analytical and detail-oriented Dialer Analyst to join our team. This role will be responsible for analyzing collections dialer operations, identifying optimization opportunities, and driving strategies that maximize Right Party Contacts (RPCs), improve agent productivity, and enhance overall recovery performance. The ideal...

Job Description – MIS Analyst (Customer Support Operations)Role OverviewWe are seeking a detail-oriented and proactive MIS Analyst to support our CustomerSupport Operations team. This role is critical in driving operational excellence by managingdata, preparing insightful reports, and enabling data-driven decision-making. The idealcandidate should have...

Here's a proper Job Description (JD) for the Quality Analyst position:Job Title: Quality Analyst – Tata 1mg Customer Service ProcessLocation: NoidaVacancies: 2Salary: ₹25,000 – ₹28,000 (In-hand)Qualification: HSC / GraduateExperience: Minimum 6 months to 1 year as Quality Analyst in any BPO (on paper)Joining: ImmediateJob Responsibilities:Monitor and...

Job Title: Quality Analyst – Voice Process Location: Sector 63, Noida Shift: Fixed Day – 9:00 AM to 6:00 PM Experience: Minimum 2 Years in BPO Voice (QA Role) Qualification: Must be a Graduate Immediate Joiner RequiredKey Responsibilities:•Monitor calls to ensure adherence to quality standards•Share audit reports and performance feedback•Conduct...

Experience Required: Minimum of 2 years of experience, excluding internships.Key Skills & Competencies:Advanced Excel (mandatory):Proficiency with formulas, pivot tables, and macros.Proficient in Power BI for data visualization and dashboard creation.Strong experience in data representation using Excel and Power BI.Hands-on experience in financial and data...

‎**We're Hiring– MIS Analyst | Physics Wallah (PW)‎**‎Physics Wallah is seeking a proactive and detail-oriented MIS Analyst to join our team. This role will play a vital part in supporting internal teams by managing request reviews, maintaining data trackers, verifying payments, and handling documentation — with a strong emphasis on follow-ups and...

Job Title: Quality Analyst Customer Support (BPO)Process: Apollo 24*7Location: Noida, Sector 58Company: Reboot XPJob Summary:We are looking for an experienced Quality Analyst (QA) to monitor and evaluate customer interactions in the Apollo 24*7 Customer Support process. The role involves ensuring adherence to quality standards, providing actionable feedback,...

Job Title: MIS Executive cum Data AnalystLocation: Sec-132, NoidaDepartment: MarketingReporting To: Sr. ManagerJob Purpose:To manage, analyse, and interpret data to provide meaningful insights for decision-making. Responsible for maintaining MIS reports, dashboards, and ensuring data accuracy to support business operations.Key Responsibilities:Collect,...

Lead Assistant ManagerBusiness Analyst type work including:familiarity with JIRA/ can create stories in JIRA/ perform requirements gathering and work to assign those tickets to Salesforce developers Interact with stakeholders; answer questions they may have re: data that is being pulled Salesforce / Technical side of the role:Salesforce API...