Collections Dialer Strategy Analyst

14 hours ago

Noida, Uttar Pradesh, India iQor Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the Role: We are seeking an analytical and detail-oriented Dialer Analyst to join our team. This role will be responsible for analyzing collections dialer operations, identifying optimization opportunities, and driving strategies that maximize Right Party Contacts (RPCs), improve agent productivity, and enhance overall recovery performance. The ideal candidate will have strong data analysis skills, a deep understanding of dialer platforms, and proven experience in contact center collections operations.

Key Responsibilities

  • Monitor and analyze daily dialer performance metrics to ensure maximum efficiency and effectiveness.
  • Identify trends, gaps, and opportunities to improve Right Party Contact (RPC) rates, agent utilization, and promise-to-pay conversions.
  • Could design, test, and implement dialer campaigns, call strategies, and list segmentation to optimize contact rates.
  • Partner with operations and compliance teams to ensure strategies are aligned with regulations and client requirements.
  • Prepare regular reporting and performance dashboards for leadership, highlighting opportunities and results.
  • Conduct root-cause analysis on underperforming campaigns and recommend actionable improvements.
  • Own the inventory management piece of the strategy to identify active/liquid segments for more penetration and dormant segments for reduced call intensity.
  • Provide insights into workforce and dialing patterns to balance contact frequency, time-of-day strategy, and penetration rates.
  • Support A/B testing of scripts, call times, and channel strategies (SMS, email, voice).
  • Collaborate with IT/dialer administrators on system configurations, enhancements, and troubleshooting.

Qualifications

  • Preferred to have a degree / diploma in Business, Statistics, Data Analytics, or a related field (or equivalent experience).
  • 24 years of experience in dialer operations, collections analytics, or call center performance analysis.
  • Hands-on experience with outbound dialer platforms (e.g., Genesys, Aspect, Noble, Five9, or similar).
  • Strong analytical skills with proficiency in Excel, SQL, and data visualization tools (e.g., Tableau, Power BI).
  • Understanding of collections strategies, compliance requirements, and customer contact regulations (FDCPA, TCPA, CFPB preferred).
  • Excellent problem-solving skills with the ability to translate data insights into actionable strategies.
  • Strong communication and presentation skills to influence stakeholders and leadership.

  • Dialer & MIS Analyst (BPO)-Noida

    13 hours ago

    Greater Noida, Uttar Pradesh, India Isengageddhr Full time ₹ 9,60,000 per year

    Role Overview:The Dialer & MIS Analyst manages the call center's dialer system, ensuring smooth campaign execution, maximum productivity, and accurate performance reporting. This role acts as the backbone of call center operations, balancing technology and analytics.Key Responsibilities:Configure and manage auto-dialer campaigns, agent allocation, and call...

  • Associate- MIS Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Role OverviewWe are seeking a detail-oriented and proactive MIS Analyst to support our CustomerSupport Operations team. This role is critical in driving operational excellence by managingdata, preparing insightful reports, and enabling data-driven decision-making. The idealcandidate should have strong analytical skills, technical expertise in reporting...

  • Analyst

    13 hours ago

    Noida, Uttar Pradesh, India Axtria Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    An analyst job involves collecting, analyzing, and interpreting data to identify trends, solve problems, and help organizations make informed decisions. Key responsibilities include using statistical methods to analyze data, creating reports to summarize findings, and recommending strategies to management to improve efficiency, reduce costs, or enhance...

  • account manager

    5 days ago

    Noida, Uttar Pradesh, India MINDTEL GLOBAL Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Industry & Sector:Business Process Outsourcing (BPO) in Financial Services — specialising in US consumer debt collection, recovery operations, and program transition management. We support US-based clients with collection operations, compliance, and client-facing transition projects.Position:Account Manager — US Debt Collections & Transition Management...

  • Account Manager

    3 days ago

    Noida, Uttar Pradesh, India Mindtel Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Industry & Sector: Business Process Outsourcing (BPO) in Financial Services — specialising in US consumer debt collection, recovery operations, and program transition management. We support US-based clients with collection operations, compliance, and client-facing transition projects.Position: Account Manager — US Debt Collections & Transition Management...

  • Senior Engineering Analyst( Java)

    4 days ago

    Noida, Uttar Pradesh, India Qualtech Consultants Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title – Engineering Analyst (Java) Overview: · Engineering Analyst will dive head-first into creating innovative Solutions as a member of our Software Engineering Group · Will be part of an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and application programming that goes into...

  • Data Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India XTEN-AV Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Overview:We are seeking a talented and detail-oriented Data Analyst with a combination of stronganalytical skills and a high level of intelligence (IQ). As a Data Analyst at XTEN-AV, you will playa crucial role in collecting, processing, and analyzing data to extract valuable insights thatinform strategic business decisions. We are currently seeking...

  • Engineering Analyst

    5 days ago

    Noida, Uttar Pradesh, India Qualtech Consultants Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title – Engineering AnalystOverview:Engineering Analyst will dive head-first into creating innovative Solutions as a member of our Software Engineering GroupWill be part of an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and application programming that goes into high quality...

  • Business Analyst

    3 days ago

    Noida, Uttar Pradesh, India Divine Pixel & Codes Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company Description Divine is an innovative & rapid pace of globalization over the past decade has been largely driven by developments in Information and Communication Technology  (ICT). Solutions provided by Divine Pnc helps to store, collect, modify and communicate information with a great efficiency and good accuracy. The process of Information Service...

  • Collection Head

    17 hours ago

    Noida, Uttar Pradesh, India Swaroop Finance Full time ₹ 3,00,000 - ₹ 4,80,000 per year

    Location:Noida Sector 63Company DescriptionSwaroop Finance is adigital lending companyfocused on providinginstant personal loansthrough a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone no paperwork, no long waits. About the RoleWe are looking for an experienced and results-orientedCollection Headto...