account manager

1 day ago


Noida, Uttar Pradesh, India MINDTEL GLOBAL Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Industry & Sector:
Business Process Outsourcing (BPO) in Financial Services — specialising in US consumer debt collection, recovery operations, and program transition management. We support US-based clients with collection operations, compliance, and client-facing transition projects.

Position:
Account Manager — US Debt Collections & Transition Management (On-site, India)

Role & Responsibilities

  • Lead delivery for assigned US debt collection portfolios, driving recovery targets, SLA adherence, and day-to-day operational excellence.
  • Manage end-to-end client transitions: plan cutovers, coordinate data migration and knowledge transfer, execute go-live activities, and stabilise post-transition operations.
  • Coach and supervise collections teams—set performance goals, implement negotiation strategies, and run targeted quality and training interventions.
  • Ensure full regulatory and quality compliance (FDCPA/TCPA), handle escalations and dispute resolution, and maintain audit-ready documentation.
  • Own client relationships and communication: deliver regular reporting, actionable insights, and continuous improvement roadmaps to stakeholders.
  • Optimize tools and processes using CRM and dialer analytics to improve recovery rates, reduce rollbacks, and increase operational efficiency.

Skills & Qualifications
Must-Have

  • US debt collections
  • Fair Debt Collection Practices Act (FDCPA)
  • Telephone Consumer Protection Act (TCPA)
  • Skip tracing
  • Negotiation
  • Predictive dialer systems
  • Salesforce
  • Collections reporting

Preferred

  • Five9
  • Avaya
  • Portfolio transition management

Qualifications & Candidate Profile

  • Proven experience managing US consumer debt collection accounts with responsibility for performance and client reporting.
  • Hands-on experience leading portfolio transitions or operational migrations between vendors or programs.
  • Strong verbal and written English suitable for US client engagement; comfort with escalation handling and stakeholder management.
  • Available to work on-site in India and able to align with US time zones and client schedules as required.

Benefits & Culture Highlights

  • Exposure to US financial services clients, complex portfolio work, and end-to-end transition projects—accelerated learning and career growth.
  • Structured compliance and tools training with measurable performance incentives.
  • Collaborative, metrics-driven culture focused on continuous improvement and client satisfaction.

This role is ideal for a results-driven collections professional who combines operational discipline, regulatory knowledge, and client-transition experience to run and scale US debt recovery programs effectively.

Skills: skip tracing,financial services,debt collection,transition management,five9,continuous improvement,negotiation,consumer debt,avaya,salesforce


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