Credgenics- Dialer Engineer/SIP Engineer

10 hours ago

Noida, Uttar Pradesh, India Nexthire Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About the Role

We are looking for an experienced Dialer Engineer / SIP Engineer who has deep expertise in setting up and scaling VoIP-based contact center solutions using Asterisk or similar technologies. The ideal candidate should have hands-on experience in building inbound and outbound dialer systems from the ground up, with a strong grasp of SIP protocol, cloud infrastructure, and telephony integration best practices.

Key Responsibilities

● Dialer Setup & Architecture

○ Design and implement scalable cloud-based inbound and outbound dialer architecture using Asterisk, Kamailio/OpenSIPS, and related tools.

○ Lead the end-to-end setup of dialer systems including IVR, predictive/auto/manual dialing modes, and queue management.

● SIP & Telephony

○ Deep understanding of SIP protocol, RTP, and VoIP call flows.

○ Configure and troubleshoot SIP trunks, SBCs, media gateways, and NAT traversal issues.

○ Optimize call routing, codec negotiation, DTMF handling, and failover.

● System Engineering

○ Own the cloud deployment of dialer systems (AWS, GCP, or Azure) using containerization (Docker/Kubernetes preferred).

○ Ensure high availability, performance monitoring, logging, and disaster recovery for dialer infrastructure.

○ Collaborate with network and DevOps teams to fine-tune VoIP performance and reliability.

● Compliance & Quality

○ Ensure the dialer adheres to compliance standards like DND, TRAI/DoT (India), TCPA (US), etc.

○ Implement call recording, real-time monitoring, and post-call analytics systems.

● Development & Integration

○ Work closely with backend and frontend developers to expose dialer APIs for CRM/agent dashboards.

○ Integrate with third-party telephony platforms (Tata, Airtel, Twilio, Exotel, etc.) and CRM systems.

● Troubleshooting & RCA

○ Perform in-depth debugging of call failures using PCAP traces, SIP logs, and Asterisk CLI.

○ Provide root cause analysis and implement permanent fixes for recurring issues.

Requirements

● 6+ years of hands-on experience with Asterisk, Kamailio/OpenSIPS, FreeSWITCH, or similar VoIP systems.

● Deep knowledge of SIP protocol, RTP, WebRTC, STUN/TURN, and NAT-related issues.

● Experience designing and deploying large-scale dialer systems on cloud infrastructure.

● Solid experience in Linux system administration and shell scripting.

● Familiarity with SBCs (e.g., Acme Packet, Sansay, Audiocodes) and SIP debuggers (sngrep, Wireshark).

● Exposure to call center metrics, DNC lists, retry logic, concurrency management.

● Experience with REST APIs, MySQL/Postgres, and message queues (RabbitMQ/Kafka) is a plus.

● Bonus: Experience with voice biometrics, conversational IVR, AI-based call scoring.

Preferred Qualifications

● Bachelor's or Master's degree in Computer Science, Electronics, or a related field.

● VoIP certifications (dCAP, CCVP, etc.) are a plus.

● Prior experience working in fintech, edtech, or BPO-focused tech environments.

Why Join Us?

● Opportunity to own and shape the telephony backbone of a high-growth product.

● Work with a team that values autonomy, innovation, and deep technical ownership.

● Be part of solving real business challenges through scalable communication infrastructure.

  • Associate Product Manager

    1 week ago

    Noida, Uttar Pradesh, India Credgenics Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About Credgenics:Credgenics is India's first-of-its-kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs and digital lending firms to improve the efficiency of their collection using technology, automation intelligence, and optimal legal routes to facilitate...

  • Credgenics- Voice Bot Engineer-Data Scientist

    10 hours ago

    Noida, Uttar Pradesh, India Nexthire Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company-Credgenics is India's leading SaaS-based debt collection platform, helping banks, NBFCs, FinTechs, and ARCs digitize and automate their collection processes. By leveraging AI, ML, and advanced analytics, we enable financial institutions to improve recovery rates, optimize collection spends, and enhance operational efficiency. At Credgenics, we thrive...

  • SIP Server Engineer/Asterisk Developer

    6 days ago

    Noida, Uttar Pradesh, India 360 Degree Cloud Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role OverviewWe are seeking a highly skilled SIP Server Engineer/Asterisk Developer to design, configure, and maintain SIP-based communication systems. The candidate should have in-depth knowledge of Asterisk, VoIP technologies, and real-time communication protocols, with strong expertise in performance tuning, security, and integration with enterprise...

  • Data Science Intern

    4 days ago

    Noida, Uttar Pradesh, India Credgenics Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About Us:Credgenics is India's first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve their collections efficiency using technology, automation intelligence and optimal legal routes in order to facilitate the...

  • Product Manager

    1 week ago

    Noida, Uttar Pradesh, India Credgenics Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the RoleWe are looking for aSenior Product Managerto lead ourB2C credit score management product line. In this role, you'll drive the vision, strategy, and execution for digital-first consumer products that help millions of users understand, monitor, and improve their credit scores.You'll work at the intersection offinance, data, and user experience—...

  • 1 Month Skill Development Training For Girls Banking

    4 days ago

    Noida, Uttar Pradesh, India Smartbrains Engineer Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilities Fundamentals of Banking and Financial ServicesRetail Operations and Customer HandlingSales & Marketing TechniquesCommunication & Personality DevelopmentComputer and Digital Skills for job readinessPreferred candidate profile 12th pass only

  • Quality Assurance Automation Engineer

    3 days ago

    Noida, Uttar Pradesh, India Credgenics Full time

    We are looking for a passionate and detail-orientedSDET-2to join our QA team. The ideal candidate will have hands-on experience inautomation testing,API testing, anddatabase validation, with exposure totest automation using Selenium with Java. Experience withTestNGorCucumberis a plus.Key Responsibilities:Perform automation testing on web and mobile...

  • It Manager

    12 hours ago

    Noida, Uttar Pradesh, India af32aaa3-20d6-4d8d-bb56-486d67467801 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: IT ManagerCompany: Cyfuture India Pvt. Ltd.Location: Noida (Onsite)Experience: 10+ YearsEmployment Type: Full-Time About CyfutureCyfuture is a leading provider of digital transformation, cloud, and customer experience solutions. With our state-of-the-art infrastructure and technology-driven approach, we support global clients across industries....

  • Technical Program Manager

    2 days ago

    Noida, Uttar Pradesh, India Credgenics Full time

    We're looking for a Technical Program Manager to join our Technology team and play a key role in driving the successful delivery of complex technical initiatives across our product and platform teams. You'll be responsible for ensuring seamless coordination between cross-functional teams, optimizing delivery processes, and building strong visibility into...

  • Network Engineer

    1 week ago

    Noida, Uttar Pradesh, India JRS Global Networks Pvt Ltd Full time ₹ 6,30,000 - ₹ 8,40,000 per year

    Job Title: Network Engineer (Switching / Routing / IPPBX / RF / FTTH)Location: NoidaDepartment: Network OperationsType: Full-timeJob Summary:Responsible for installation, configuration, and maintenance of network, voice, wireless, and FTTH infrastructure. The engineer should have hands-on experience in Layer 2/3 networking, IPPBX systems, RF links, and...