It Manager

16 hours ago

Noida, Uttar Pradesh, India af32aaa3-20d6-4d8d-bb56-486d67467801 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: IT Manager

Company: Cyfuture India Pvt. Ltd.

Location: Noida (Onsite)

Experience: 10+ Years

Employment Type: Full-Time

About Cyfuture

Cyfuture is a leading provider of digital transformation, cloud, and customer experience solutions. With our state-of-the-art infrastructure and technology-driven approach, we support global clients across industries. We are looking for an experienced professional to strengthen our Contact Centre Technology operations.

Job Summary

Cyfuture is seeking a highly experienced IT Manager with deep expertise in IVR, Dialer systems, CRM platforms, Networking basics, and call-flow management. The role involves ensuring smooth technical operations of the contact centre environment and handling advanced troubleshooting and escalations.

Key Responsibilities

  • Troubleshoot and resolve complex technical issues related to:

  • IVR call flows & configuration

  • Dialer systems (predictive, progressive, preview)
  • Call connectivity, routing, call quality, SIP/VoIP
  • CRM functionalities, integration issues & system errors

  • Basic networking, connectivity, and system accessibility

  • Collaborate with telecom, IT infrastructure, and operations leaders to ensure maximum uptime and stability.

  • Manage dialer performance, user configuration, campaigns, and reporting.
  • Conduct system audits, preventive checks, and performance optimization.
  • Handle all escalations and ensure timely closure of technical issues.
  • Drive implementation of new features, upgrades, and participate in UAT.
  • Maintain documentation, SOPs, and provide guidance to junior team members.

Required Skills & Qualifications

  • Graduate in technical discipline.
  • 710 years of technical support experience in BPO/Contact Centre operations.

  • Strong expertise in:

  • IVR, Dialer, ACD, CTI

  • SIP/VoIP, telecom basics
  • CRM systems & integrations

  • Networking fundamentals (LAN/WAN/IP)

  • Strong analytical, troubleshooting, and communication skills.

  • Ability to work under pressure and manage critical escalations.

Preferred Skills

  • Experience working with platforms such as Avaya, Ameyo, Genesys, Aspect, etc.
  • Exposure to cloud-based contact centre solutions.
  • Understanding of call-flow design and system architecture.

  • Account Manager

    5 days ago

    Noida, Uttar Pradesh, India Triveni It Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position OverviewWe are seeking a highly motivated and results-driven Account Manager / Business Development Manager with experience in the staffing industry. The ideal candidate will have a proven track record in client acquisition, relationship management, and meeting revenue targets. This role combines sales, account management, and strategic...

  • It Sales Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Era It Solution Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    IT SALES, IT PRODUCTS, IT ACCESSORIES, IT INFRASTRUCTURE, IT SOLUTIONS, AMC, CCTV, IT RELATED SALES & SERVICES SOLUTIONSIT SALES EXPERIENCENOIDA, DELHI, NCR REGION SALES MANAGEMENTIT BUSINESS DEVELOPMENTCORPORATE SALES, B2B SALES,

  • Business Development Manager

    5 days ago

    Noida, Uttar Pradesh, India Pistis It Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Roles:* Manage CR* Report on sales performance regularly* Meet sales targets set by management* Generate Leads and convert them* Respect clients & treat them patiently* Maintain the Discipline & Decorum & follow the rules of the organization.Over time allowanceTravel allowanceHouse rent allowanceHealth insuranceSales incentivesProvident fundDisability and...

  • Business Development Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Triveni IT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Us:We are a fast-growing technology services company specializing in delivering cutting-edge solutions across AI, automation, e-commerce platforms like Shopify, and cybersecurity. We work with a diverse portfolio of clients, particularly in the US market, and are looking for a high-performing Business Development Executive to join our team.Key...

  • Project Manager

    1 week ago

    Noida, Uttar Pradesh, India iSHR for IT & Surveillance Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JOB DESCRIPTIONInitiation Take handover of the project from the Sales and Solution team develop complete understanding of the scope, terms, and agreements Prepare PS2 schedule along with PMO and share it with all stakeholders. Conduct Project EKOM along with relevant stakeholders Value engineering to make the solution more cost effective, robust and adds...

  • Business Development Manager

    3 days ago

    Noida, Uttar Pradesh, India KSS IT Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionKSS IT Pvt Ltd is a full-service web design and digital marketing agency, helping businesses grow their online presence and revenue since 2017. We specialize in SEO, PPC, social media marketing, eCommerce development, and conversion optimization. Our dedicated team of SEO specialists, web developers, designers, and content strategists...

  • HR Executive/Manager

    16 hours ago

    Noida, Uttar Pradesh, India kss It Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    We are seeking a dynamic and results-driven individual to join our HR department as a HR Executive. We are looking for a dynamic & energetic individual to join our team. The candidate must be hardworking, great at learning new skills, and self-motivated.Desired Candidate Profile:Excellent written and verbal communication skills.The candidate should be...

  • SQL Database Management

    1 week ago

    Noida, Uttar Pradesh, India iSHR for IT & Surveillance Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    𝗝𝗼𝗯 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻: 𝗦𝗤𝗟 𝗗𝗮𝘁𝗮𝗯𝗮𝘀𝗲𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Noida (Onsite)𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 7 Years or +𝗕𝘂𝗱𝗴𝗲𝘁: As per Market Standard 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗟𝗲𝗻𝗴𝘁𝗵: 6 Month to 1 Year: Extendable As per...

  • Product Manager AMR

    7 days ago

    Noida, Uttar Pradesh, India iSHR for IT & Surveillance Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Minimum qualification: B.Tech/MBAWork experience: 5 years plusJob Responsibilities:1. Developing our service and product portfolio as well as promoting and selling our products to end customers. Drive end-to-end automation products.2. Develop products by identifying potential products, conducting market research, generating product requirements, developing...

  • Assistant Human Resource Manager

    2 weeks ago

    Noida, Uttar Pradesh, India My Future Code It Solution Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    The Assistant Manager Human Resources will support and manage various HR functions including recruitment, onboarding, employee engagement, HR operations, performance management, compliance, and day-to-day employee queries.