
Head of Client Engagement
3 days ago
Head Client Engagement & Hospitality
Role Summary:
We are looking for a service-obsessed leader to drive premium client experiences for high-net-worth families. This role blends elite hospitality standards, ensuring every touchpoint reflects discretion, empathy, and excellence.
Key Responsibilities
- HNW Client Relationship Management
Serve as the primary relationship lead for HNW families—anticipating needs, resolving concerns, and building lifelong trust. - Luxury Experience & Service Design
Create and refine white-glove protocols that mirror luxury hospitality, with a focus on confidentiality, responsiveness, and personalization. - End-to-End Service Oversight
Streamline concierge operations from onboarding to ongoing care, ensuring seamless coordination with internal teams. - Cross-Functional Leadership (Leadership)
Lead and inspire a high-performing service team, driving continuous training in empathy, privacy, and elevated service etiquette. - Experience Innovation
Leverage client insights to evolve offerings, influence product direction, and scale the Service experience with consistency and flair.
Requirements
- Degree in Hospitality or Business with 3–8 years of experience in premium hospitality, luxury wellness, or concierge service
- Proven exposure to HNW client servicing and team leadership
- Excellent communication, problem-solving, and relationship-building skills
- Deep understanding of luxury service psychology
Startup agility with a passion for service personalization
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