Director - Account Management & Client Engagement

4 days ago

Hyderabad, Telangana, India Aeries Technology Full time ₹ 20,00,000 - ₹ 25,00,000 per year

PositionTitle: Director Account Management

Type ofemployment: Full time

Experience:15+ years

Qualifications: Postgraduate

Key Responsibilities:

Stakeholder &Account Management

  • Act as a strategic advisor to C-level stakeholders on compliance, operational efficiency, and transformation initiatives.
  • Manage end-to-end client relationships, ensuring alignment of service delivery with client expectations across functions.
  • Lead high-performing transformation teams and collaborate cross-functionally with operations, IT, HR, TA and executive leadership.
  • Oversee key deliverables including transformation roadmaps, reporting and governance.
  • Monitor KPIs/SLAs, resolve escalations, and drive continuous improvement and client satisfaction.
  • Support account growth through proactive engagement and trusted advisory support.

Transformation &Strategy

  • Lead end-to-end transformation initiatives for client organizations, focusing on automation, and digitization across operations.
  • Collaborate with global teams to drive change management and implement scalable, future-ready operating models.
  • Deliver strategic insights and solutions on the internal controls as part of broader transformation programs.

Internal Controls& Governance

  • Partner with clients to assess and align their governance and compliance frameworks, ensuring transparency and operational integrity.
  • Collaborate with risk and compliance stakeholders to support audit-readiness, data integrity, and regulatory compliance as needed.

Qualifications &Experience

  • 15+ years of experience across account management, client partnership & transformation.
  • Preferred industry experience: Technology / IT / ITES / Digital & e-commerce / SaaS / Tech consulting.
  • Strong understanding of technology platforms, enterprise systems, and digital transformation concepts.
  • Ability to build trusted relationships with senior client stakeholders
  • Proven track record of managing key accounts, client relationships, and growing accounts
  • Experience overseeing multi-disciplinary delivery teams or programs on behalf of clients
  • Skilled at managing expectations, handling escalations, and navigating complex client environments
  • Strong grasp of project management methodologies
  • Collaborative working style with both clients and internal teams
  • Ability to thrive in fast-paced, high-growth, or ambiguous environments

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