Client Manager

3 days ago

Hyderabad, Telangana, India Vodafone Idea Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job description

Role title: Client Manager

Function: Enterprise

Band: M2

Department: Strategic Accounts

Reports to: GM Account Director

Location: Hyderabad

Role purpose:

The Client Manager is responsible to understand the business and most important be a bearer of relationship with Enterprise Customer, with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers. End to end operational excellence for the entire customer life cycle journey from opportunity to closure. The role of Client Manager is to focus on incremental product wise Revenue Market Share from those assigned accounts.

Key accountabilities and decision ownership

  • Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers.
  • Responsible for the incremental revenue growth on all product lines.
  • Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision
  • Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue
  • Business planning & Accurate Forecasting on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts.
  • Coordination with Cross Functional team to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities
  • Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA
  • Facilitating Collections Team to ensure timely payments and reduction in bad debts
  • Manages detailed Account Dossier, AIMs, Heat Map and update periodically.
  • Adhere and comply to all processes and systems of VIL & VIBS
  • Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.
  • Account Engagement and Account Mapping with C Levels
  • End to end operational responsibility leading to CXX
  • Should be able to steer the C level conversation with ease

Core competencies, knowledge and experience

  • 5 to 7 years of Account Management experience
  • Expertise in Enterprise telecom products & services
  • Enterprise Solution & Consultative Selling background

Professional qualifications (preferable):

MBA from reputed institute

Budget owned:

Key performance indicators [max 3]:

  • Overall Target achievement – Order Booking and Revenue
  • Sales Forecast across product lines to be at 90% accuracy
  • Ensure Vi Hub Hygiene and Compliance
  • Data Accuracy & operational excellence
  • Individual Account Plan - Rev Exit and OB projections at Account level, 2 quarter in advance

Direct reports:

None

Dotted reports: None

Role: OtherIndustry Type: Telecom / ISPDepartment: OtherEmployment Type: Full Time, PermanentRole Category: OtherEducationUG: Any Graduate

  • Client manager

    1 day ago

    Hyderabad, Telangana, India JOB Atlas Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage client relationships through regular communication & feedback* Ensure timely delivery of projects within budget & quality standards* Coordinate project planning, execution & closure with clients

  • Client Relationship Manager

    2 weeks ago

    Hyderabad, Telangana, India Mobile Programming Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Client Relationship Manager is responsible for managing and growing client accounts by building strong relationships, understanding client needs, and delivering the right talent solutionsThe ideal candidate will be client-focused, goal-oriented, and skilled in identifying staffing solutions that meet client requirementsThey will act as the primary point...

  • Client Relationship Manager

    2 weeks ago

    Hyderabad, Telangana, India Cynosure Corporate Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesThis positions plays a crucial role in lead management, After sales support, Client documentation and Accounts receivable.Responsible for managing Client Relationship ,Supporting sales and Marketing process ensuring smooth client journey from initial to post sales support.Maintain an ongoing understanding of the clients business...

  • Client Relationship Manager

    1 day ago

    Hyderabad, Telangana, India Eventina® Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionEventina, founded in 2008, is South India's leading event management company, specializing in the design, production, and management of high-impact corporate events, exhibitions, and brand experiences across India. Eventina combines strategic planning, world-class design, and flawless execution to deliver measurable business outcomes for...

  • Client Management Specialist

    6 days ago

    Hyderabad, Telangana, India Savvy Tank Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description -Client Management Specialist/Account ManagerLocation:[Kukatpally, Hyderabad - Hybrid]Employment Type:Full-timeAbout the RoleWe're looking for a proactive Account Manager who can act as the bridge betweenour clients and internal teams. This role is about understanding client needs,ensuring smooth communication, and making sure projects are...

  • Client Success Manager

    1 week ago

    Hyderabad, Telangana, India Keyblocks Strategy Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilities:Manage daily communication with clients and address their queries or issues promptly.Understand client requirements and coordinate with internal teams to ensure timely project execution.Managing day-to-day client interactions and nurturing long-term relationshipsPreparing and presenting performance reports, ensuring service excellence...

  • Client Servicing Manager

    2 weeks ago

    Hyderabad, Telangana, India Emporía Agency Pvt Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Brand Planner / Client ServicingLocation:HyderabadDepartment:Strategy & OperationsPosition Type:Full-TimeAbout Us:Emporia Agency is a dynamic and creative marketing agency dedicated to delivering exceptional results and building lasting relationships with our clients. We specialize in digital marketing, brand strategy, web development, social...

  • Client Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Talent Worx Full time

    About the Role:We are seeking a highly experienced and dynamic Client Success Manager (CSM) to lead client relationships, oversee recruitment delivery, and ensure seamless execution across key accounts. This role is critical in managing the Hyderabad operations for one of our premier clients and ensuring delivery excellence, stakeholder satisfaction, and...

  • Client Management Specialist

    6 days ago

    Hyderabad, Telangana, India Standalone It Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesAct as the primary point of contact for assigned clientsUnderstand client requirements and translate them into actionable briefs forinternal teamsCoordinate with design, marketing, and operations teams to ensure timely deliveryBuild and maintain strong relationships with clients through regular check-ins andupdatesAnticipate client needs...

  • Client Services Manager

    1 week ago

    Hyderabad, Telangana, India M Moser Associates Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Client Services Manager - HyderbadM Moser Associates is looking for a Client Services Manager to support our Business Development initiatives. At M Moser Associates, we design physical, social and digital environments that enable the business transformations of global organizations. These are exciting times in our firm's history, now operating in more...