Client Relationship Manager

6 days ago

Hyderabad, Telangana, India Zero Gravity Photography Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Client Relationship Manager

Job Overview
:

We are seeking a dedicated
Client Relationship Manager
to oversee and manage the post-production process for our wedding photography clients. This role focuses on ensuring client satisfaction, timely delivery, and smooth communication between clients and our post-production team.

Key Responsibilities
:

  • Serve as the primary point of contact for clients throughout the post-production phase.
  • Understand client preferences and ensure these are communicated clearly to the post-production team.
  • Manage timelines and ensure timely delivery of edited photos and albums.
  • Address client concerns, feedback, and requests in a professional and timely manner.
  • Coordinate with the post-production team to ensure quality and consistency in the final product.
  • Maintain strong relationships with clients to encourage referrals and repeat business.
  • Provide updates to clients on the progress of their wedding photo editing and album creation.
  • Ensure client satisfaction by managing expectations and delivering high-quality results.

Qualifications
:

  • 1 to 3 years of experience in client relationship management, preferably in the creative or photography industry.
  • Ability to manage multiple projects and meet deadlines.
  • A keen eye for detail and an understanding of the wedding photography post-production process.
  • Problem-solving skills and a client-focused mindset.
  • Strong communication, interpersonal, and client-handling skills
  • Proficiency in MS Office, Google sheets and digital platforms
  • Fluent in English, Telugu & Hindi.

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