Client Manager

1 week ago

Hyderabad, Telangana, India Qualient Technology Solutions UK Limited Full time ₹ 60,000 - ₹ 12,00,000 per year

Job Description:-

The Account Manager plays a central role in managing strategic client partnerships across the UK and Europe, leading a recruitment delivery team, and ensuring the timely and high-quality completion of all assigned vacancies. This position blends client-facing account management, team leadership, and full delivery oversight for recruitment projects.

Key Responsibilities:-

Client Management

  • Serve as the main point of contact for designated UK/EU clients, developing strong and lasting relationships with hiring managers and stakeholders.
  • Hold regular review calls/meetings to assess open vacancies, pipeline progress, challenges, and market trends.
  • Understand clients' hiring plans, skill needs, and SLAs, and translate them into clear delivery requirements for the team.

Team Leadership

  • Lead and mentor a team of recruiters/resourcers, setting targets, assigning requisitions, and reviewing daily and weekly performance.
  • Provide direction on sourcing strategies, screening criteria, and client expectations, ensuring consistent quality of work across the team.
  • Conduct one-to-one sessions, performance reviews, and training initiatives to develop capability and drive motivation.

Delivery & Process Ownership

  • Own end-to-end delivery for assigned accounts, from role briefing through to offer stage and onboarding.
  • Ensure all requisitions are managed within agreed timelines and SLAs, supported by accurate ATS/CRM tracking of pipelines, submissions, interviews, and offers.
  • Identify and resolve delivery issues promptly (e.g., low candidate flow, feedback delays, offer negotiation challenges) and collaborate with internal teams where necessary.
  • Review hiring data and produce regular reports on KPIs such as fill rate, time-to-hire, and source mix, recommending actions for improvement.

Commercial & Account Growth

  • Identify opportunities to expand existing accounts through additional roles, new skill segments, or broader UK/EU coverage.
  • Support commercial conversations including pricing, renewal of agreements, and ensuring contract compliance aligned with company policies.

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