
Head – Client Engagement
1 day ago
Head – Client Engagement & Hospitality
Role Summary:
We are looking for a service-obsessed leader to drive premium client experiences for high-net-worth families. This role blends elite hospitality standards, ensuring every touchpoint reflects discretion, empathy, and excellence.
Key Responsibilities
- HNW Client Relationship Management
- Serve as the primary relationship lead for HNW families—anticipating needs, resolving concerns, and building lifelong trust.
- Luxury Experience & Service Design
- Create and refine white-glove protocols that mirror luxury hospitality, with a focus on confidentiality, responsiveness, and personalization.
- End-to-End Service Oversight
- Streamline concierge operations from onboarding to ongoing care, ensuring seamless coordination with internal teams.
- Cross-Functional Leadership (Leadership)
- Lead and inspire a high-performing service team, driving continuous training in empathy, privacy, and elevated service etiquette.
- Experience Innovation
- Leverage client insights to evolve offerings, influence product direction, and scale the Service experience with consistency and flair.
Requirements
- Degree in Hospitality or Business with 3–5+ years of experience in
premium hospitality, luxury wellness, or concierge service - Proven exposure to HNW client servicing and team leadership
- Excellent communication, problem-solving, and relationship-building skills
- Deep understanding of luxury service psychology
- Startup agility with a passion for service personalization
Please reach out to
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