Global Head of Employee Engagement

Make an impact with NTT DATA
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Your day at NTT DATA
The Director, Employee experience and Internal Communications is a leadership role required to manage the strategic development and execution of Engagement and Internal Communications initiatives that enhance employee engagement, satisfaction, and well-being, ensuring clear, consistent and effective leadership and employee communications across the organization.

This leadership role strives towards fostering a collaborative and innovative team culture focused on operational excellence.

Key responsibilities:

• Supports the assessment of current employee and leadership engagement and craft strategies and initiatives that will maintain and increase engagement, satisfaction, Employer Advocacy, client service excellence and ultimately sustainable business performance and growth.
• Develops an integrated Internal Communications plan aligned to the function and organization's strategic priorities and for all relevant audiences/stakeholders.
• Guides leaders and/or other internal stakeholders regarding strategic employee engagement, tactical and change communications best practice.
• Leads and/or implements employee and leadership-facing campaigns and champions employee and leader perspectives in the execution of those.
• Provides input into the overall approach to employee and leadership engagement and experience and maintains and/or develops tools, and solutions to measure effectiveness.
• Champions storytelling through the organizational network to ensure that organization strategy is brought to life, reinforcing the brand, purpose, vision, values and Employee Value Proposition, helping to position company as a great place to work.
• Provides input into and supports the communication of the strategic HR/People-related initiatives and process such as onboarding, learning and development, tools and platforms.
• Supports the listening strategy with relevant communications related to the key listening moments (surveys and other) and contributing to the employee engagement and IC measurement strategy and framework.
• Collaborates with peers in HR related areas and in the business on intersecting initiatives.
• Promotes and supports initiatives related to company Recognition Schemes.
• Leads, inspires, coaches and motivates direct report/s, helping them to achieve their career ambitions
• Maintains the leadership and employee engagement and annual internal communications plan.
• Manages the global scheduling and planning process to align activities and strategic messages across audiences.
• Drafts, edits and produces relevant and engaging messages, talking points, communications and content consistent with the global narrative and brand
• Utilizes company's mix of channels (including digital and social, internally and externally) along with live interactions to reach and engage targeted internal audiences, identifying and implementing new approaches, technologies and innovations as required.
• Uses metrics and insights generated to drive improvement in communication and engagement.
• Champions and delivers global engagement and communication initiatives within business area(s) supported
• Manages resources, agencies, creative briefs and budgets

To thrive in this role, you need to have:

• Significant understanding of strategic employee engagement and Internal Communications.
• Significant knowledge of internal communication principles, channels, messaging strategies, tools and measurement.
• Significantly knowledge of behavioral science and change management principles to lead communication during organizational shifts.
• Significant knowledge of employment laws, regulations, and compliance related to communication and employee engagement.
• Significant ability to develop and execute short and long-term strategies that enhance employee engagement and communications in alignment with function and organizational goals.
• Significant ability to lead teams, mentoring professionals, and influencing cross-functional collaboration.
• Significant ability to utilize advanced data analysis to evaluate the effectiveness of initiatives and inform strategic decisions.
• Significant ability to navigate sensitive situations with strategic communication and conflict resolution skills.
• Significant ability to develop innovative solutions to enhance employee engagement and communication effectiveness.
• Significant ability to collaborate effectively with senior leadership, cross-functional teams, and key stakeholders.
• Ability to leverage advanced communication tools and platforms to drive efficiency and engagement.
• Ability to adapt communication strategies to respect and embrace diverse cultural backgrounds and perspectives.
• Ability to interpret complex metrics and data insights to measure the return on investment of engagement and communication efforts.
• Ability to manage and execute large-scale employee engagement events and communication campaigns.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Employee Engagement / Human Resources or a related field
• Certifications in Coaching, Change Management, Behavioral Sciences and/or Human Resources or People practices an advantage

Required experience:

• Significant experience gained in an Employee Engagement and/or Internal Communications role.
• Significant experience leading teams, projects, and initiatives, demonstrating strategic leadership and mentorship capabilities.
• Significant experience leading communication efforts during major organizational changes and transformations.
• Significant experience leading innovation in creating engaging employee experiences and impactful internal communication strategies.
• Significant experience collaborating with executive leadership and stakeholders to ensure alignment and support for initiatives.
• Significant experience in organisational development to include culture, engagement and experience in measuring and tracking success.
• Significant demonstrated experience in driving transformational change and advocating employee needs in the development and deployment of change projects throughout the organization.
• Significant demonstrated experience with employee experience aspects of digital transformation and the role of technology in boosting employee engagement, career development and performance.
• Significant demonstrated experience across digital marketing channels, including social media and email.
• Significant demonstrated leadership experience in the field of employee experience, engagement, internal communication, or related area.
• Evidence of introducing innovative practices and adapting strategies to evolving trends in employee experience and internal communication

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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