Manager- Operation

1 week ago

Noida, Uttar Pradesh, India Tradologie Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About Us

is the World's First Enquiry to Delivery Trade Enabling B2B Platform working to facilitate Global Trade of Commodities. Since Inception in 2015, the platform has been able to facilitate trade in Excess of 100 BN INR and has a vibrant network of over 70,000 Buyer and 79,000 sellers from 100 + and 29+ Countries respectively. Operating from headquarters Located in Noida, a team of 175 dedicated employees strive to build the trade network across the world and provide a complete solution to the trade community to increase ease of business and reduce costs incurred by them while working through traditional Sales and Marketing Channels. A bootstrap company already having offices in 3 countries, is Currently expanding its workforce aggressively and is looking for motivated, hardworking individuals having ambitions to grow with the organization which is aiming to setup international bases across EU and Africa in the upcoming financial year.

Role Description

The Manager-Operations will oversee and optimise end-to-end operations, ensuring efficient processes, adherence to quality standards, and seamless customer experiences. This role requires a strategic thinker with strong leadership skills, operational expertise, and a data-driven approach to managing workflows.

A. Team Leadership

  • Lead, mentor, and manage the operations team to achieve performance metrics.
  • Foster a culture of accountability, collaboration, and continuous improvement.

B. Process Management

  • Monitor and improve supply chain, logistics, and vendor management processes.
  • Ensure compliance with company policies, industry standards, and legal regulations.
  • Establish and track KPIs for operational performance.

C. Customer Support & Experience

  • Collaborate with the team to address and resolve escalations.
  • Implement strategies to enhance customer satisfaction and loyalty.

D. Collaboration

  • Work cross-functionally with sales, technology, and finance teams to streamline operations.
  • Partner with stakeholders to align on objectives and deliverables.

Skills Set Requirement

  • Supplier Relationship Management: Build and maintain strong relationships with registered suppliers to ensure continuous engagement and responsiveness.
  • Rate Collection and Competitiveness: Ensure suppliers provide competitive and accurate rates that meet buyer requirements.
  • Document Management: Efficiently collect and manage necessary documents from suppliers to ensure compliance with requirements.
  • Order Status Communication: Effectively communicate order status to suppliers and ensure timely follow-up actions.
  • Reporting and Data Management: Maintain accurate and timely reporting of supplier activities and engagement metrics.
  • Supplier Onboarding and Training: Facilitate the onboarding of new suppliers and ensure they are well-trained on using the platform.
  • Strong knowledge of supply chain, logistics, and vendor management.
  • The candidate must have experience in the agro commodities sector or possess strong knowledge of agro-based platforms
  • Proficiency in operational tools and software (e.g., ERP systems, CRM tools).
  • Excellent leadership and team management skills.
  • Analytical mindset with a focus on data-driven decision-making.
  • Exceptional communication and problem-solving abilities.
  • Ability to handle pressure and prioritize tasks in a fast-paced environment.

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