Operations Manager

10 hours ago

Noida, Uttar Pradesh, India iSON Xperiences - Smarter Empathic AI Full time

Company Description

iSON Xperiences combines cutting-edge AI solutions with human empathy to revolutionize customer engagement experiences. As pioneers in AI-powered interactions, the company focuses on driving innovation, operational efficiency, and meaningful connections for businesses. With a mission to optimize operations and scale businesses smarter, iSON Xperiences goes beyond automation to enable seamless and transformative experiences. Be part of the AI revolution where technology and the human touch work together to shape the future.

Role Description

This is a full-time on-site role located in Sector 3 for an Operations Manager. Responsibilities include overseeing daily operational activities, implementing efficient processes, and ensuring business objectives are met. The Operations Manager will lead teams, manage resources, and evaluate key performance indicators to ensure operational success. Additional responsibilities include coordinating with cross-functional departments to resolve operational challenges and drive continuous improvement.

Qualifications

  • Proven ability in operations management, resource allocation, and process optimization
  • Strong leadership and team management skills, with experience in motivating and guiding teams
  • Proficiency in analyzing data, evaluating metrics, and implementing strategic solutions
  • Excellent communication, problem-solving, and decision-making abilities
  • Familiarity with AI-powered technologies and digital transformation is a plus
  • Experience in customer engagement and client service management is advantageous
  • Bachelor's degree in Business Administration, Operations, or related field preferred
  • Adaptability and commitment to achieving organizational goals in a dynamic environment

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