
Sales Manager
4 hours ago
Ensure the achievement of BEP by all branches under your purview. Ensure EOD procedures are done by all branches under your purview as per SOP. Monitor the monthly growth of gold loans in each branch, aligning with sales targets. Attain the resource budget set for the region. Achieve the specified physical and income targets from non-core business segments. Foster business growth and instil a sense of passion in all employees within your team. Encourage active participation of your team in all campaigns, events, and login days to promote company initiatives. Lead and motivate branches to conduct daily door-to-door marketing, enhancing visibility, and contributing to business development. Collaborate with the marketing team to strategize and plan events and campaigns. Organize and conduct monthly customer meets at branches to strengthen customer relationships. Recognize outstanding performance and appreciate employees, particularly at the branch level by coming up with "Best Employee of the Month" for your region. Foster healthy competition amongst branches to improve overall performance. Embrace and implement successful ideas from both internal and external performers. Offer support to branches to increase business and meet their targets. Hold weekly staff meetings and reviews with Branch Managers for business development and related matters. Undertake additional assignments as directed by CO/ZM. Branch visit to be conducted as per the instructions of Corporate Office and approval from COO, remaining days to attend Zonal Office. Development: Motivate and empower your team, fostering a strong sense of team spirit for business achievement. Initiate and oversee business campaigns like local marketing initiatives and branch publicity activities, following approvals from ZM/CO. Ensure employees are well-informed about all company policies like the Whistle-blower policy, sexual harassment of Women at Work place, Fair practices code, audit policy, and other policies given in the company website and circulars issued from CO. Cultivate excellent customer relations and establish positive business practices in the region. Educate branches about the various financial products offered by the company, such as NCDs, sub-debts, gold loan schemes, and insurance services including Third Party Products. Sanction/Control Function: Oversee the daily progress of each branch, analysing growth, customer acquisition, marketing, overdue accounts, NPAs, fraud, incidents, and staff-related issues. Conduct routine branch visits to discuss business growth, marketing activities, overdue accounts, and staff-related matters. Seek approval for branch closures in emergency situations. Ensure the proper display of regulatory licenses and customer grievance procedures. Address issues arising from late branch openings and strong room concerns. Arrange for replacement keys in case of loss and recover costs from the employee involved. Sign cheques for cash withdrawals as required for branch operations. Optimize fund utilization, reconcile bank accounts, and oversee inter-branch cash transfers. Custodianship of branch duplicate keys held at the HQ branch. Address and close irregular or low-purity gold loan accounts. Approve leave and regularise attendance for the staff as per the assigned approval hierarchy. Take a proactive role in fostering a culture of punctuality, accountability, and integrity within your team. Ensure the credibility of attendance records and minimize the need for regularizations. Reduce the frequency of authorized attendance regularizations by rigorously scrutinizing the validity and accuracy of all regularizations that are put forth for approval. Ensure there are no attendance irregularities like fake photo punching, regularisation of leave etc in your region.Recommend appropriate disciplinary actions against staff engaged in misconduct or financial irregularities. Oversee the recovery of gold loans, timely interest collection, and effective loan renewal processes. Personally verify high-value gold loan packets during branch visits and submit thorough reports. Monitor high-value, high-growth, and HNI pledges. Supervise the movement of gold and cash between branches and auction centres, ensuring proper insurance coverage. Promptly submit comprehensive Branch Visit Reports. Conduct tare weight checks and gold verification in line with office orders. Monitoring and Reporting: Ensure strict adherence to Strong Room Key management protocols, including Joint Custody. Verify the functionality of CCTV systems with recording and Security Alarms. Manage all legal, statutory, and other official notices as required. Address and resolve customer complaints in a timely and effective manner. Coordinate with Corporate Office regarding visits to police stations, courts, and the resolution of warrants involving Company assets and employees. Establish liaison with police and other agencies, diligently following up on police and court cases until full recovery. Ensure timely registration or renewal of Shop and Establishment, Labour, and Weighing Balance registration. Make sure that the authorized representatives for cases pending before court are contacting / meeting the advocate on instruction from the corporate office. Prior mail approval should be taken from the corporate office for approving any payment related to litigation, court expenses. Coordinate with BM and make sure that all communications including notices from advocate / court / police / Govt offices, etc are informed to the corporate office on the same day. Coordinate with the legal department and branches to file police complaints in time against customers / employees in cases of theft gold seizure and spurious gold.
Job Type: Full-time
Pay: ₹30, ₹40,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- Gold Loan: 2 years (Required)
Location:
- Pathanamthitta, Kerala (Required)
Work Location: Remote
Expected Start Date: 14/08/2025
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