Client Relationship Manager

3 days ago

Nehru Place Delhi Delhi, India RAFA International Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Contact Person: Ms. Priyanka

Designation: Client Relationship Manager (CRM)

Department: Business Development / Client Servicing

Reporting To: Director / Managing Director

Team Responsibility: CR Assistant Managers, Business Executives

Quarterly Revenue Target: ₹6,00,000 and above

Primary Focus Areas:

Client acquisition & retention

Revenue & performance management

Strategic partnership development

Platform growth across India


Key Objectives:

To lead client-facing business development and relationship management initiatives for government, corporate, and institutional clients; ensure profitable business growth; and maintain top-tier service delivery standards under NCVET compliance.


Detailed Roles & Responsibilities:

  1. Strategic Business Development

Plan and execute strategies to achieve revenue targets through new client acquisition.

Develop partnerships with training organizations, universities, corporates, and government agencies.

Represent Sai Skill Technology in skill ecosystem meetings, NCVET events, and industry expos.

Identify new business models such as white-label assessment partnerships or SaaS-based licensing.

  1. Client Relationship & Key Account Management

Act as single point of contact for high-value clients.

Develop customized solutions aligned with client training/assessment needs.

Negotiate pricing, terms, and MoUs to ensure win-win partnerships.

Ensure renewals, repeat business, and timely payments from clients.

  1. Team Leadership & Mentoring

Lead and motivate the Assistant Managers and Business Development Executives.

Allocate client accounts and monitor individual and team performance.

Conduct weekly performance reviews and share progress reports with senior management.

  1. Operational Oversight

Coordinate with internal teams to ensure flawless exam delivery (technical setup, invigilation, evaluation, reporting).

Ensure compliance with NCVET/SSC rules, audit trails, and data privacy policies.

Oversee issue resolution, escalation management, and client satisfaction metrics.

  1. Revenue & Performance Management

Prepare and execute quarterly business plans with clear revenue goals (~₹6 lakh minimum).

Track lead-to-conversion ratios, collection status, and profit margins per client.

Prepare quarterly business reviews (QBRs) and financial performance summaries.

  1. Data Analytics & Market Intelligence

Maintain dashboards for client engagement, sales pipeline, and platform usage.

Analyze competitor pricing, market trends, and upcoming skill projects.

Suggest product improvements and marketing initiatives based on client feedback.

  1. Compliance & Documentation

Ensure all client contracts, invoices, and records comply with company and NCVET standards.

Support audit teams with documentation, MIS reports, and financial summaries.

  1. Skills & Competencies

Excellent leadership and client negotiation skills.

Deep understanding of NCVET, NSDC, and skill ecosystem operations.

Strong knowledge of B2B EdTech or assessment platform management.

Target-driven mindset with proven record of business growth.

Proficient in MS Office, CRM software, and digital marketing basics.

Job Types: Full-time, Permanent

Pay: ₹15, ₹28,000.00 per month

Ability to commute/relocate:

  • Nehru Place, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Client Relation : 2 years (Required)

Location:

  • Nehru Place, Delhi, Delhi (Preferred)

Shift availability:

  • Day Shift (Preferred)

Work Location: In person

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