Client relationship manager

4 weeks ago


Delhi, India UNISON INTERNATIONAL CONSULTING Full time

Job Title: Client Relationship Manager – B2 B Key AccountsLocation: DelhiExperience: 8+ YearsIndustry Preference: Banking | Retail | Fintech | Gifting | E-GiftingCTC: Up to ₹30 LPAContact: Interested candidates can Whats App their CV at or email at About the Role:We are seeking a highly skilled and experienced Client Relationship Manager to lead strategic engagement with key enterprise clients. The ideal candidate will be a strategic thinker and proactive relationship builder, responsible for delivering excellence in client servicing, driving revenue growth through upselling and cross-selling, and owning the P&L for assigned key accounts.Key Responsibilities:Client Relationship Management- Act as the single point of contact for large enterprise clients, ensuring top-tier service and satisfaction.- Build and nurture long-term partnerships with clients, engaging directly with CXO-level stakeholders.- Understand client business objectives and align internal strategies to drive growth and retention.Revenue Growth & P&L Ownership- Drive revenue expansion through strategic upselling, cross-selling, and new business opportunities.- Own and manage the P&L for each assigned account, ensuring profitable engagement.- Identify opportunities to increase wallet share across existing accounts.Account Strategy & Delivery- Develop and execute comprehensive account plans focused on growth and service excellence.- Collaborate with internal teams—Product, Marketing, Finance, Operations, and Tech—to ensure seamless execution.- Track client KPIs and proactively address concerns to ensure client satisfaction.Stakeholder & Escalation Management- Partner with internal teams to deliver on client expectations and innovative solutions.- Lead business reviews and strategic discussions with clients.- Handle escalations promptly and ensure consistent service excellence.Reporting & Insights- Provide regular reports and dashboards on account performance, revenue metrics, and client engagement.- Deliver data-driven insights to senior leadership to guide strategic initiatives.Desired Candidate Profile:- Minimum 8+ years of experience in B2 B Key Account Management or Client Relationship Management.- Proven expertise in handling enterprise clients in industries like Banking, Retail, Fintech, Gifting, or E-Gifting.- Strong background in P&L management, CXO engagement, and strategic account growth.- Excellent communication, negotiation, and stakeholder management skills.- Ability to work cross-functionally and manage complex client needs effectively.- MBA or equivalent post-graduate degree preferred.Why Join Us:- Opportunity to work with leading enterprise clients in a fast-growing domain.- High visibility and ownership of key business accounts.- Competitive compensation up to ₹30 LPA, with strong performance incentives.


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