Head Crm

2 days ago


Mumbai, Maharashtra, India Elitehubs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Role & responsibilities

Preferred candidate profile

Develop and implement a comprehensive CRM strategy aligned with business goals.

Lead the application for Eg: Watsapp/Mails/Calls attending Escalations.

Leverage customer data to derive insights and personalize communications.

Monitor KPIs such as customer retention,customer data Publishing and handling multiple tabs and reports and share it with Heads by EOD.

Collaborate with data teams to ensure data accuracy and actionable reporting

Oversee CRM platform selection, implementation, and optimization

Ensure seamless integration of CRM with other business systems (e.g., Sales, marketing automation, customer support)

Build and manage a high-performing CRM team

Foster a culture of continuous improvement and customer- centric thinking

Work closely with marketing, sales, product, and customer service teams to align CRM efforts.

Support loyalty programs, customer feedback loops, and personalization initiatives

Key Requirements:


• Bachelors degree in Marketing, Business, or related field (MBA Optional).


• 8+ years of experience in CRM, customer analytics, or lifecycle marketing.


• Proven track record of leading CRM strategies that drive measurable business outcomes.


• Proficiency in CRM platforms for Communication like Watssapp calls and mails.


• Strong analytical skills and experience with customer data platforms, segmentation,


• Excellent leadership, communication, and stakeholder management skills.

Preferred Qualifications:


• Experience in [industry-specific experience, e.g., retail, e-commerce, Marketing].


• Familiarity with Data preparation Managing Escalation working efficiently and willing to adapt availability as per requirement


• Knowledge of PC Builds and IT Hardware .


• Passion for customer experience and data-driven decision-making.



  • Navi Mumbai, Maharashtra, India Black Pepper Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Technical Documentation & Compliance Customer Relations Excellence Demand Raising & Collections End-to-End post-sales Management Customer Records & Fund Flow Management Customer Complaint Resolution MIS Management Required Candidate profile15 + yrs exp in CRM, specifically in Real Estate Expertise in CRM systems. Post-sales Mgmt Problem-solving...

  • CRM Head

    1 week ago


    Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Lead and manage the entire CRM team and customer lifecycle post-sales.Oversee agreement execution, allotment letters, demand notices, and possession process.Track and manage collections, payment follow-ups, and coordination with finance.Handle customer queries, escalations, and ensure timely resolution with professionalism.Coordinate with sales, legal,...


  • Mumbai, Maharashtra, India UK Realty Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: CRM Manager – Real Estate DeveloperLocation: Andheri WestDepartment: CRMReporting To: Head CRMExperience Required: 5+ years in CRM management, preferably in the real estate sectorSoftware Skills: Farvision ERP, Zoho CRMJOB DESCRIPTION:Design and implement effective CRM strategies to manage leads, customer data, interactions, and feedback...


  • Mumbai, Maharashtra, India Krishna Developers Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: CRM Head Real EstateLocation: Mumbai-AndheriExperience: 12-18 years (with minimum 5 years in a senior CRM role in Real Estate)Education: Graduate / MBA preferredRole Objective:To lead and manage the Customer Relationship Management (CRM) function, ensuring seamless customer journey from booking to possession, enhancing customer experience,...

  • Crm Executive

    40 minutes ago


    Mumbai, Maharashtra, India Maverick Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    JOB DESCRIPTIONCo. Name: Maverick GroupLocation: MUMBAIPosition / Job Title: CRM Executive / OfficerDepartment: Sales & Customer Relationship ManagementReporting to: CRM Manager / Head of Sales / Director CRMJob Summary:To manage and enhance the customer experience post-sales by coordinating with internal teams and clients, ensuring timely documentation,...

  • B2B Business Head

    1 week ago


    Mumbai, Maharashtra, India Edwise International Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    B2B Business HeadFull TimeMUMBAIWe are looking for a highly motivated B2B Process Head to lead our agent-side operations in the overseas education sector. The ideal candidate will be responsible for managing our agent network, establishing strong partnerships, and driving student enrollments through channel partners, education agents, and recruitment...

  • Head of Recruitment

    2 weeks ago


    Mumbai, Maharashtra, India Pinnacle Global Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As the Head of Recruitment at Pinnacle Global Group, you will be a key player in the company's growth, focusing on a new vertical and potentially having the opportunity to travel to the UK. Your role will involve conducting phone screenings, promoting job opportunities, verifying candidate qualifications, and managing candidate sourcing lists. Additionally,...

  • B2B Business Head

    2 days ago


    Mumbai, Maharashtra, India Edwise International Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    B2B Business HeadFull TimeMUMBAIKey Responsibilities:Operations, Compliance & Team ManagementAgent & Consultant Network ManagementB2B Partnerships & Business DevelopmentMaintain and improve CRM systems for agent tracking, performance analysis and student applications.Key Requirements:3- 5 +years of experience in B2B sales, agent management, or partnerships...


  • Mumbai, Maharashtra, India Commtex Solutions Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionCommtex Solutions (Commtex) is a state-of-the-art information technology consulting, services, and products organization. It aims to empower individuals and corporations to gain maximum business benefits and seamless operating advantages in the information technology age. Commtex Solutions provides ERP, CRM, SFA, and SAAS-based platforms...

  • Marketing Head

    1 week ago


    Mumbai, Maharashtra, India Search Advisers Services Guj Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesJob Description: Marketing Head 1 positionLocation: Mumbai | Reports To: HeadOverviewThe Marketing Head will lead the strategy, execution, and oversight of all marketing efforts forthe trade fair. This role focuses on driving attendance, exhibitor participation, and overall eventsuccess through digital, traditional, and experiential...