CRM-Head(Borivali)

15 hours ago

Mumbai, Maharashtra, India DC Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Description

CRM-Head (Borivali)

Opening: 1 Nos.
Job ID: 119330
Employment Type: Full Time
Reference:
Work Experience: 10.0 Year(s) To 12.0 Year(s)
CTC Salary: Not Disclosed by Recruiter
Function: Sales / BD
Qualification: 12th / HSC - Commerce; B.Com - Commerce
Location: Mumbai-suburbs
Posted On: 04th Nov, 2025

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Job Summary

We are looking for a motivated and experienced Customer Relationship Manager to lead Customer Relationship Management (CRM), Facility Management, and Hospitality Services within a construction or real estate development environment. The role ensures seamless client engagement, high satisfaction, and smooth post-handover services.

Key Responsibilities Customer Relationship Management (CRM)
  • Serve as the primary contact between clients and the project team throughout the construction lifecycle.
  • Build and maintain strong, long-term client relationships.
  • Address customer queries, concerns, and feedback professionally and promptly.
  • Manage client walkthroughs, handovers, and after-sales services.
  • Conduct regular follow-ups to monitor and enhance customer satisfaction.
  • Maintain CRM systems with accurate and updated client data.
Facility & Hospitality Management
  • Oversee facility operations to ensure uptime, safety, and service quality.
  • Manage hospitality services during client visits, walkthroughs, or events.
  • Ensure compliance with brand and service standards across all client touchpoints.
Required Skills & Qualifications
  • Bachelors Degree in Business Administration or a related field.
  • 10 years of experience in customer service, hospitality, or facility management, preferably in construction or real estate.
  • Excellent communication and interpersonal skills.
  • Proficiency in CRM software.
  • Strong problem-solving ability and attention to detail.
  • Professional demeanor and client-centric approach.
Key Performance Indicators (KPIs)
  • Client satisfaction (CSAT / NPS)
  • Facility uptime & issue resolution turnaround
  • Client retention & referral rates
  • Event success & engagement metrics
  • Budget control & cost efficiency
Soft Skills
  • Effective Communication
  • Decision-Making & Problem Solving
  • Presentation & Selling Skills
  • Planning & Organizing
  • Team Collaboration
  • Fluent Spoken English
Benefits
  • Paid & Sick Leave Annual Holiday List
  • Annual Bonus
  • Open, Young & Vibrant Culture
  • Work with a passionate team building landmark projects
Key Skills
  • Sales
  • Head Sales
  • CRM
Company Profile

The organization was established in 1976 as a private, residential and commercial developer in Mumbai. Their emphasis on classified living spaces, nestled among the greenery of western suburbs, has evolved into an illustrious signature over the last 4 decades. Their priority is always to bring a fine balance between expertise and services to deliver projects par excellence. With the second generation of the family setting a firm foothold in the company and in the industry, the organization has grown into newer dimensions and industries.

The organization's Wedevelopment is a novel concept started in the year 2017 in the space of Redevelopment. Wedevelopment is an innovative society-centric process created through extensive research and getting executed through a unique collaboration of empaneled experts. It is in short a complete system to manage the end-to-end process of Self Redevelopment in a hassle-free way.

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