Exception Handling Specialist, Accounts Payable Job Details

Job Description

Business: Hiab
Job Function: Finance
Location: Sofia, BG
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Country/Region: BG

Exception Handling Specialist, Accounts Payable

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the position

Ready to grow your career in finance operations? As an Exception Handling Specialist, Accounts Payable at Hiab, youll be the first line of support for vendor and internal invoice-related queries, helping ensure a smooth and efficient Invoice-to-Pay (I2P) process. From resolving exceptions and managing inquiries via tickets, chat, or calls to assisting with travel claims and vendor ledger clearing, youll play a vital role in maintaining our service quality and compliance.

In this role, youll collaborate closely with the AP Servicedesk, procurement, and finance teams, supporting both day-to-day operations and transition activities. If you're service-minded, detail-oriented, and thrive in a collaborative and fast-paced environmentthis is your opportunity to make an impact in a truly international setting. Start with 6 months in the office, then enjoy a flexible hybrid model that supports both focus and flexibility.

Main tasks and responsibilities

• Responsible for resolving queries from vendors and colleagues
• Specialist providing assistance on ITP-related inquiries, acting as an employees first line of contact via appropriate channels (tickets, chat, calls, etc.)
• Maintain good working relationships within the other process teams
• Ensure a positive user experience on the HBC portal
• Work in collaboration with the AP Servicedesk team
• Perform Vendor Ledger clearing in regular Payment runs
• Travel claim posting in SAP
• Participate in transition activities
• Any other tasks assigned by the line manager related to the areas of accountability
• All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements

What youll need to succeed

Education

• Minimum Bachelor Degree in Finance or Business

Experience

• 1 - 3 years experience in Account Payable role
• Proven track of ERP System SAP experience in Accounts Payable
• Experience in Account Payable query resolution
• Communicate clearly and professionally with internal and external stakeholders
• Microsoft Office (Outlook, Excel, Word, PPT) and/or Google Workspace
• Full professional proficiency of written and oral English
• Exhibit a strong work ethic with a commitment to following internal controls, policies, and compliance standards.
• Ability to adapt and thrive in a dynamic, fast-paced work environment

You will be part of

At our company, youll find a culture of trust, openness, and continuous improvement. Youll have the chance to grow both professionally and personally, while contributing to impactful finance operations across the business.

Benefits include:

• Attractive compensation package
• Healthy work environment - company sponsored medical insurance program
• Food vouchers
• Work-life balance 25 days paid vacation, company events
• Transportation allowance
• Optional Multisport card
• Performance-based bonuses
• A brand new modern office in a great area in Sofia

Interested to join?

If you are interested, please submit your application and CV in English.

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Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiabs equipment. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people.

Job Segment: Compliance, User Experience, Accounts Payable, ERP, SAP, Legal, Technology, Finance

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