Junior Specialist, Customer Master Data Job Details

Job Description

Business: Hiab
Job Function: Finance
Location: Sofia, BG
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Country/Region: BG

Junior Specialist, Customer Master Data

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the position

As a Junior Specialist, Customer Master Data at Hiab, you'll be the backbone of our customer data operationsensuring that every detail is accurate, reliable, and ready to drive smooth business transactions around the world. From setting up new customer accounts to keeping our records clean and current, your work will directly impact sales, invoicing, and service performance across regions.

This role is your gateway into the world of master data and global operations. Youll collaborate with finance, sales, IT, and customer service teams, gaining firsthand experience with SAP and other business-critical systems. You'll also get to explore how data fuels the order-to-cash process and play an active role in identifying process improvements. If you're curious, detail-obsessed, and eager to grow in a structured yet fast-paced environmentHiab is the place to start your journey in data and beyond.

Main tasks and responsibilities

• Create and maintain customer records, including account creation, updates, and master data service requests
• Process and manage tickets from third-party service providers and internal stakeholders
• Collaborate closely with cross-functional teams such as Credit & Collections, Accounts Receivable, Customer Service, Sales Support, and IT to ensure accurate and timely customer data updates
• Perform daily transactional activities related to Customer Master Data with minimal supervision
• Support customer-related transactions by ensuring master data changes are reflected correctly across systems
• Ensure data consistency and integrity across the Order-to-Cash process and related systems
• Participate in system enhancements by providing data-related input and supporting testing and implementation activities
• Monitor the accuracy and completeness of customer data, especially during Period End Closing (PEC)
• Identify recurring issues and support the Team Lead in escalation and resolution efforts
• Proactively suggest improvements to increase efficiency and data quality
• Ensure all activities are conducted in full compliance with company policies, internal controls, and legal regulations
• Contribute to overall data governance by promoting best practices and a strong data quality mindset

What youll need to succeed

Education
Minimum Bachelor Degree in Economics, Business, Finance or related, obtained or currently in progress.

Experience
years of experience of relevant experience in an international environment

Competencies

• Detail-oriented
• Strong customer service focus and interpersonal skills
• Strong analytical, problem solving, organizational and communication skills
• Time Management and ability to prioritise
• SAP experience is an advantage
• Proficiency in computer applications including Microsoft Excel (Pivot tables, VLOOKUP, Charts), Powerpoint and process mapping tools, Google Workspace
• Full professional proficiency of written and oral English required
• Display a strong work ethic and ability to comply with internal controls and policies

You will be part of

We offer you the chance to apply your skills and grow in a global organization. You'll receive training in tools like SAP and develop your professional capabilities while working with friendly, driven colleagues in a supportive and collaborative environment.

Benefits include:

• Attractive compensation package
• Healthy work environment - company sponsored medical insurance program
• Food vouchers
• Work-life balance 25 days paid vacation, company events
• Transportation allowance
• Optional Multisport card
• Performance-based bonuses
• A brand new modern office in a great area in Sofia

Interested to join?

If you are interested, please submit your application and CV in English.

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Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiabs equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people.

Job Segment: Database, Accounts Receivable, Compliance, Sales Support, SAP, Technology, Finance, Legal, Sales

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