Customer Service Support Manager
1 week ago
Immediate Joiner
10 + Years of experience required
opening for mumbai candidates
Responsibilities:
• Maintain and build relationship with customers through regular connect via call
• Documentation, reports & updates of interaction and feedback
• Facilitate smooth Customer Onboarding
• Data Updating & Communication
• Customer Satisfaction Surveys
• Escalation Handling and driving to closure
• Identify opportunities for upselling and cross-selling based on customer needs and product offerings.
• Drive the renewal process to achieve and exceed retention targets.
Requirements:
• A minimum bachelor's degree in a relevant field required.
• At least 10 years' experience as a customer service specialist, or a similar customer support role from the field of SaaS, hospitality, aviation
• Knowledge of customer engagement platforms and channels.
• Proven track record of meeting and exceeding retention and renewal targets.
• Proficiency in MS Office, as well as CRM software.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Excellent communication, collaboration, and problem-solving skills.
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