Customer Service Support Manager

1 week ago


Mumbai, Maharashtra, India THE RRKS Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Immediate Joiner

10 + Years of experience required

opening for mumbai candidates

Responsibilities:


• Maintain and build relationship with customers through regular connect via call


• Documentation, reports & updates of interaction and feedback


• Facilitate smooth Customer Onboarding


• Data Updating & Communication


• Customer Satisfaction Surveys


• Escalation Handling and driving to closure


• Identify opportunities for upselling and cross-selling based on customer needs and product offerings.


• Drive the renewal process to achieve and exceed retention targets.

Requirements:


• A minimum bachelor's degree in a relevant field required.


• At least 10 years' experience as a customer service specialist, or a similar customer support role from the field of SaaS, hospitality, aviation


• Knowledge of customer engagement platforms and channels.


• Proven track record of meeting and exceeding retention and renewal targets.


• Proficiency in MS Office, as well as CRM software.


• Exceptional interpersonal skills and a client-centered approach.


• Great organizational and time management abilities.


• Excellent communication, collaboration, and problem-solving skills.



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