Customer Service Representative

7 days ago

Mumbai, Maharashtra, India Clean Charm Full time ₹ 36,000 - ₹ 4,20,000 per year

Job Description

  • Responsible for managing accounts, ensuring clients are satisfied.

  • Manage a portfolio of accounts to achieve long-term success.

  • Develop positive relationships with clients and handle customers' needs.

  • Act as the point of contact and handle customers' individual needs.

  • Generate new business using existing and potential customer networks.

  • Resolve customer queries and handle their requirements in a timely manner.

  • Supervise account representatives to ensure sales increase.

  • Coordination with client and internal department on call or by mail and resolve queries.

  • Report on the status of accounts and transactions.

  • Follow up with the client regarding payment.

Requirements

  • Proven work experience as a Customer Relation Executive or Sales account executive.

  • Excellent communication and negotiation skills.

  • An ability to deliver projects and answer inquiries on time.

  • Business acumen with a problem-solving attitude.

  • Understanding of MS Office and CRM software

  • Exceptional customer service skills.

  • Strong work ethic.

  • Good sales skills.

  • Any degree in Business Administration, Marketing or relevant field.

  • Must have International Sales Experience.

Job Type: Full-time

Pay: ₹360, ₹420,000.00 per year

Application Question(s):

  • This role is for US shift, are you open for night shift ?
  • When can you start?
  • What is your salary expectation?
  • Where are you currently located?

Experience:

  • International voice process: 1 year (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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