Customer Service Support Manager

2 days ago

Bengaluru, Karnataka, India HappyLocate Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Position: Customer Service Manager

Location: Bengaluru, India

Job Type: Full-Time, On-site

Job Summary
HappyLocate is looking for a talented and experienced Customer Service Manager to lead our on-site team in Bengaluru. Established in 2016, HappyLocate is a technology-driven company that specializes in revolutionizing employee relocations. The ideal candidate will be responsible for overseeing our customer service team, ensuring exceptional customer satisfaction, and resolving customer issues effectively. This role is crucial for managing day-to-day operations, developing support strategies, and continually improving our service processes.

Key Responsibilities

  • Manage and lead a team of customer service representatives, providing guidance and support to ensure high performance and team morale.
  • Develop and implement customer support strategies to enhance service quality and ensure customer satisfaction.
  • Monitor team performance through key metrics and conduct regular reviews to identify areas for improvement.
  • Handle escalated customer issues and complaints, providing timely and effective resolutions.
  • Improve and optimize service processes to increase efficiency and streamline operations.
  • Collaborate with other departments to address customer needs and ensure a seamless service experience from planning to post-move support.
  • Provide regular reports on customer service performance to senior management.

Required Skills & Qualifications

  • Proven experience in Customer Satisfaction, Customer Service, and Customer Support.
  • At least 3 years of experience in a leadership or team management role.
  • Strong analytical skills to monitor performance, analyze data, and identify trends.
  • Excellent written and verbal communication skills.
  • The ability to work on-site in Bengaluru.
  • A strong commitment to ensuring customer satisfaction and a positive customer experience.

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