Customer Service Manager

1 week ago


Bengaluru, Karnataka, India Nova IVF Fertility Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Nova IVF Fertility (NIF) is India's leading chain of infertility treatment centers known for high success rates through ethical and transparent clinical practices. With over 100 centers across 70+ cities, NIF has successfully achieved more than 90,000 IVF pregnancies. NIF brings world-class standards of IVF treatment and embryology protocols, supported by highly experienced IVF specialists and trained embryologists. The network, recently acquired by Asia Healthcare Holdings (AHH), aims to build operating synergies and scale in the country. NIF offers personalized treatment plans, combining medical management, basic ART, and advanced ART to significantly improve pregnancy chances.

Role Description

This is a full-time on-site role located in Bengaluru for a Customer Service Manager. The Customer Service Manager will be responsible for overseeing customer satisfaction, managing customer service operations, and providing customer support. The role involves analyzing customer feedback, implementing service improvements, and ensuring a high level of communication with clients. The manager will lead a team dedicated to maintaining high standards of customer service and support throughout the clinic.

Qualifications

  • Skills in Customer Satisfaction, Customer Service Management, and Customer Support
  • Strong Analytical Skills to assess and improve customer service processes
  • Excellent Communication skills, both written and verbal
  • Proven experience in managing customer service teams and operations
  • Ability to work independently and collaboratively in a team environment
  • Experience in the healthcare industry or similar field is a plus
  • Bachelor's degree in Business, Management, or a related field
  • Have worked in target based environment and have strong will for meeting the targets as per business needs


  • Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000

    We are seeking a dedicated Customer Service Manager to oversee our customer support operations and drive satisfaction metrics.As a key member of our team, you will be responsible for supervising daily customer service activities and ensuring high-quality support delivery.You will analyze customer feedback, resolve escalated issues, and implement strategies...


  • Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    Job Title: Customer Service Team Lead">As a key member of our team, you will play a critical role in driving customer satisfaction and loyalty. This is an exciting opportunity to join a dynamic organization where you can make a real difference in the lives of customers.">Responsibilities include:">">Managing a team of customer service professionals to ensure...


  • Bengaluru, Karnataka, India Kyndryl Full time

    Job DescriptionWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The...


  • Bengaluru, Karnataka, India beBeeCustomerSupportLeader Full time ₹ 15,00,000 - ₹ 28,00,000

    Job OverviewThe Customer Support Supervisor is a key role that requires strong leadership and technical skills to manage a team of customer support representatives. The successful candidate will have a proven track record of delivering excellent customer service, leading high-performing teams, and driving business growth.This is an exciting opportunity for a...


  • Bengaluru, Karnataka, India HappyLocate Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionHappyLocate, established in 2016, revolutionizes employee relocations across 16,000+ pin codes with advanced technology and customized solutions. Our services cover house shifting, pet relocation, office moves, and house search assistance, ensuring efficient management from planning to post-move support. Join our expanding list of...


  • Bengaluru, Karnataka, India HappyLocate Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Position: Customer Service ManagerLocation: Bengaluru, IndiaJob Type: Full-Time, On-siteJob SummaryHappyLocate is looking for a talented and experienced Customer Service Manager to lead our on-site team in Bengaluru. Established in 2016, HappyLocate is a technology-driven company that specializes in revolutionizing employee relocations. The ideal candidate...

  • Customer Service

    2 weeks ago


    Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Job Summary:1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience.2. Experience in handling customer queries in product based organization preferred.3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer...

  • Service Advisor

    1 week ago


    Bengaluru, Karnataka, India Trident Renault Car Service.. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company DescriptionTrident Renault Car Service is a retail company headquartered in Bangalore, Karnataka, India. We specialize in providing high-quality car service and maintenance solutions for Renault vehicles. Our service center is situated in the heart of the city and prides itself on delivering exceptional customer experiences. As part of the Trident...


  • Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a highly skilled customer service professional to manage customer relationships and deliver exceptional service within defined service levels.We will be looking for someone with excellent communication skills, who can effectively manage both electronic and manual customer order entry, as well as resolve any discrepancies or...

  • Customer Service

    7 days ago


    Bengaluru, Karnataka, India RBS Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Join us as a Customer Service & Operations Unit LeaderIf you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activitiesWe'll look to you to lead by example by making customer calls to identify and understand customer needs and help...