Customer Service Support Manager
4 days ago
Company Description
HappyLocate, established in 2016, revolutionizes employee relocations across 16,000+ pin codes with advanced technology and customized solutions. Our services cover house shifting, pet relocation, office moves, and house search assistance, ensuring efficient management from planning to post-move support. Join our expanding list of satisfied customers and experience our reliable, seamless relocation services.
Role Description
This is a full-time, on-site role for a Customer Service Support Manager located in Bengaluru. The Customer Service Support Manager will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, resolving customer issues, and providing technical support. Day-to-day tasks include monitoring performance, developing support strategies, handling escalations, and improving service processes.
Qualifications
- Customer Satisfaction, Customer Service, and Customer Support skills
- Excellent Technical Support abilities
- Strong Analytical Skills
- Leadership and team management experience
- Strong written and verbal communication skills
- Ability to work on-site in Bengaluru
- Bachelor's degree in Business, Management, or a related field is a plus
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