Customer Service Manager

6 days ago

Bengaluru, Karnataka, India Futurehook Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Title: Customer Relationship Manager

Location: Bengaluru, Karnataka

Experience: 2- 5 years

Employment Type: Full-time

Job Summary:

We are looking for a proactive and customer-focused Customer Relationship Manager to oversee customer interactions, ensure satisfaction, and drive service excellence. The ideal candidate will act as the main point of contact for customers, resolve issues efficiently, and continuously improve the overall customer experience.

Roles and Responsibilities:

  • Manage customer queries, complaints, and feedback through various channels (phone, email, and chat).
  • Ensure timely resolution of customer issues while maintaining high levels of satisfaction.
  • Develop and implement strategies to improve customer service quality and efficiency.
  • Collaborate with internal teams (sales, technical, and operations) to resolve complex issues requiring escalation.
  • Maintain accurate records of customer interactions, feedback, and resolutions.
  • Analyze performance metrics to identify trends and areas for process improvement.
  • Build strong relationships with customers to enhance trust, loyalty, and retention.
  • Conduct regular follow-ups to ensure a consistent and positive customer experience.
  • Contribute to process documentation and training of new team members when required.

Key Skills and Requirements:

  • Bachelors degree in Business Administration, Marketing, or a related field.
  • 25 years of experience in customer service, client relations, or account management.
  • Excellent verbal and written communication skills.
  • Should able to fluently speak English, Hindi , Kannada.
  • Strong problem-solving, conflict resolution, and multitasking abilities.
  • Proficiency in CRM software and MS Office tools.
  • A customer-first mindset with attention to detail and patience.
  • Preferred Skills (Good to Have):
  • Experience in the technology, automation, or service industry.
  • Familiarity with CRM tools such as Zoho, Salesforce, or HubSpot.
  • Ability to manage multiple accounts and prioritize effectively.

  • Customer Service Manager

    1 week ago

    Bengaluru, Karnataka, India Nova IVF Fertility Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionNova IVF Fertility (NIF) is India's leading chain of infertility treatment centers known for high success rates through ethical and transparent clinical practices. With over 100 centers across 70+ cities, NIF has successfully achieved more than 90,000 IVF pregnancies. NIF brings world-class standards of IVF treatment and embryology...

  • Customer Service Manager

    1 week ago

    Bengaluru, Karnataka, India Reliance Retail Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilities: :As the Lead of Customer Service, the associate plays a crucial role in ensuring customer satisfaction and loyalty, which are vital for repeat business and brand reputation in a competitive market. This role involves leading, mentoring, and coaching a team of customer service representatives, handling escalated inquiries, and...

  • Customer Service Management

    2 weeks ago

    Bengaluru, Karnataka, India Kyndryl Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

  • Customer Service Manager

    2 weeks ago

    Bengaluru, Karnataka, India GE Vernova Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description SummaryWe are currently seeking a skilled and enthusiastic Customer Service Manager who will be responsible for ensuring exceptional customer experiences, managing customer inquiries and escalations, and driving operational rigor and people management for assigned contracts.Job DescriptionRoles and ResponsibilitiesCustomer Single Point of...

  • Customer Service Manager

    2 weeks ago

    Bengaluru, Karnataka, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Service Relationship Manager - WC-SALARIED PL AND WORKING CAPITAL-Sales Position Title : Customer Service Manager Department Business Banking Asset – Working Capital Location Mumbai ( BKC) Reporting Relationship HO Coordinator Position Grade M Purpose of the Role To support the business objectives of driving service level i.e enhance customer...

  • Customer Service

    2 weeks ago

    Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience.2. Experience in handling customer queries in product based organization preferred.3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer...

  • Customer Service Manager

    2 weeks ago

    Bengaluru, Karnataka, India myGwork - LGBTQ+ Business Community Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job SummaryServicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while...

  • Service Advisor

    1 week ago

    Bengaluru, Karnataka, India Trident Renault Car Service.. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionTrident Renault Car Service is a retail company headquartered in Bangalore, Karnataka, India. We specialize in providing high-quality car service and maintenance solutions for Renault vehicles. Our service center is situated in the heart of the city and prides itself on delivering exceptional customer experiences. As part of the Trident...

  • Customer Service Support Manager

    1 week ago

    Bengaluru, Karnataka, India HappyLocate Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionHappyLocate, established in 2016, revolutionizes employee relocations across 16,000+ pin codes with advanced technology and customized solutions. Our services cover house shifting, pet relocation, office moves, and house search assistance, ensuring efficient management from planning to post-move support. Join our expanding list of...

  • Customer Service Support Manager

    23 hours ago

    Bengaluru, Karnataka, India HappyLocate Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Position: Customer Service ManagerLocation: Bengaluru, IndiaJob Type: Full-Time, On-siteJob SummaryHappyLocate is looking for a talented and experienced Customer Service Manager to lead our on-site team in Bengaluru. Established in 2016, HappyLocate is a technology-driven company that specializes in revolutionizing employee relocations. The ideal candidate...