Customer Service
3 days ago
Company Description
Al Fahad Enterprises is a multi-faceted organization specializing in diverse industries, including Tour & Travels, Organic Products, and other essential services. The company is dedicated to providing top-quality solutions and building trusted relationships with clients. With a strong emphasis on innovation and customer satisfaction, Al Fahad Enterprises is committed to delivering excellence across its various business verticals.
Role Description
This is a full-time on-site role for a Customer Service (Health Insurance) professional located in Bengaluru. The role involves assisting customers with their health insurance-related inquiries, ensuring high levels of customer satisfaction, managing customer interactions over the phone, and handling queries promptly and effectively. The employee will work closely with clients to resolve issues and provide accurate information about health insurance policies and services.
Qualifications
- Proficiency in Customer Support and Customer Service for addressing and resolving inquiries
- Strong skills in Customer Satisfaction and providing an exceptional Customer Experience
- Excellent Phone Etiquette and communication abilities
- Proven ability to work effectively in a fast-paced environment while maintaining attention to detail
- Prior experience in health insurance or related fields is an advantage
- Strong interpersonal skills and a customer-first mindset
- Problem-solving skills and a proactive approach to addressing customer needs
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