Customer Service

1 day ago


Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Company Description

Al Fahad Enterprises operates within a diverse range of industries, including Tour & Travels, Organic Products, and several other services. The company is committed to offering exceptional services tailored to meet the unique needs of its clients. With a reputation for quality and professionalism, Al Fahad Enterprises strives to enhance customer experiences across its various business domains. The company values integrity and innovation, ensuring a dynamic environment for both employees and customers.

Role Description

This is a full-time on-site role based in Bengaluru for a Customer Service professional specializing in the healthcare insurance domain. The role involves providing outstanding customer support, ensuring an excellent customer experience, addressing inquiries with top-notch phone etiquette, and resolving issues efficiently. You will act as the primary point of contact for customers, ensuring satisfaction and maintaining a high standard of service.

Qualifications

  • Strong Customer Support and Customer Service skills to effectively address and resolve client inquiries
  • Ability to ensure Customer Satisfaction and deliver an excellent Customer Experience
  • Proficient communication skills with exceptional Phone Etiquette
  • Problem-solving abilities, attention to detail, and a customer-centered approach
  • Prior experience in the healthcare insurance industry is an advantage
  • Proficiency with customer relationship management (CRM) tools and related software
  • Bachelor's degree or equivalent experience in customer service, healthcare, or a related field

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